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Technical Writer/ Trainer

4 months ago

Washington, United States Sparks Group Full time

Technical Writer/ Trainer Job Summary:

We are seeking a Technical Writer/ Trainer to join an IT Services provided. This role will start off as fully onsite in Washington, DC, but will transition into a hybrid role after the first month. As a Technical Writer/ Trainer, you will be responsible for developing and delivering effective training programs to ensure end users have the necessary skills and knowledge to utilize the division's IT tools efficiently. You will work with internal and external teams to write and produce easy-to-understand, high-quality documentation that contributes to the acceptance of deliverables and products developed across the program.


Technical Writer/ Trainer Responsibilities:

  • organize, and conduct training sessions and workshops for end users in a variety of formats (in-person, live virtual, video recorded training sessions, computer-aided tutorials, etc.).
  • with subject matter experts to create relevant and engaging content aligned with stated objectives.
  • administrative duties related to facilitating training sessions or workshops.
  • technical documentation and standard operating procedures.
  • and write easy-to-understand job aids and tutorials to help guide internal teams and end users on processes performed across varying program functional areas.
  • with technical teams to obtain in-depth understanding of documentation requirements and products to be produced.
  • documentation appropriate for its intended audience and manage all work products related to project performance and program requirements.
  • documentation and edit existing documentation to ensure compliance with customer, company and global quality standards and to conform to established style and formatting practices.
  • which documentation options are appropriate for each project type.
  • cross-functionally with various departments and stakeholders.
  • and prioritize concurrent activities within deadline-driven climate.
  • and implement effective Knowledge Management framework, hierarchy and management processes.
  • knowledge accessibility and flow within the organization.
  • a culture of knowledge sharing and collaboration.
  • existing knowledge practices and propose enhancements and optimizations to improve efficiency and performance.
  • draft time-sensitive email communications related to system outages and upgrades or IT announcements.
  • communication through complex approval process to meet deadlines.


Technical Writer/ Trainer Qualifications:

  • Degree (B.A or B.S.); advanced degree preferred.
  • of five (5) years of experience with a bachelor's degree or seven (7) year of experience
  • of three (3) years of experience writing policy documents, system documentation, process and procedure documentation, manuals and guides for IT systems, and email communications.
  • to design, create and facilitate training sessions and workshops in a variety of formats/media is required.
  • citizenship required and you must be able to obtain Public Trust clearance.
  • with Confluence, SharePoint, Remedy a plus.
  • public speaking/presentation skills.
  • written and verbal communication skills, ability to interact effectively with users, IT community and customer/management.
  • ability to communicate complex technical concepts to both technical and non-technical stakeholders.
  • to analyze existing content for reuse in documentation of like deliverables.
  • to manage input from a variety of team members while standardizing language and format and maintaining positive version control.
  • analytical skills, including ability to think through all aspects of document production.
  • to create and update content based on templates and existing documents.
  • project management and organizational abilities, with the capability to handle multiple projects/program initiatives from inception to competition simultaneously.
  • to adapt to rapidly changing priorities.
  • to produce high quality communications under pressure.


About Sparks Group:

Sparks Group has been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction every year since 2012. Founded in 1970, Sparks Group is a full-service staffing and recruiting firm that understands the core values integral to your business. For nearly five decades we have taken a personalized approach to recruiting and staffing. We specialize in rapidly placing quality talent by cultivating relationships with commercial, federal and non-profit clients. We connect leading companies and nonprofits with exceptional IT, finance, creative and administrative talent - nationwide.


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