Technical Support Specialist 3

13 hours ago


Birmingham, United States System One Full time
Technical Support Specialist 3

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Birmingham, AL

Assignment Duration: January 1, 2025 – January 1, 2028 (Estimated)
Position Overview:
We are seeking an experienced and proactive IT Specialist / HelpDesk Support professional to join our team. This role will serve as a single point of contact for IT support requests, managing inbound IT incidents via phone, email, and web forms. The successful candidate will be responsible for troubleshooting and resolving technical issues remotely, logging tickets into our system, and escalating incidents as necessary to ensure resolution.
Key Responsibilities: Provide Tier 1 IT support, managing inbound IT incidents from users, ensuring timely and accurate ticket logging in the system.
Troubleshoot and resolve technical issues remotely, including hardware, software, and network-related problems.
Act as the first point of contact for IT-related inquiries, handling support requests via phone, email, and web forms.
Follow standard operating procedures for ticket escalation to higher-level support when necessary, ensuring swift incident resolution.
Maintain a customer-first approach while delivering efficient, high-quality support.
Continuously document troubleshooting steps and resolutions to contribute to knowledge base development.
Collaborate with cross-functional teams to ensure proper handling and resolution of complex issues.

Desired Qualifications: 5-10 years of experience in IT support
Strong knowledge of computer hardware, software, and network systems.
Hands-on experience with ticketing systems and IT service management tools.
Ability to troubleshoot and resolve technical issues remotely, demonstrating excellent problem-solving skills.

  • Birmingham, United States System One Full time

    Technical Support Specialist 3A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. Birmingham, AL Assignment Duration: January 1, 2025 – January 1, 2028 (Estimated) Position Overview: We are seeking an experienced and proactive IT Specialist / HelpDesk Support professional to...


  • Birmingham, United States System One Full time

    Technical Support Specialist 4 Birmingham, AL Assignment Duration: January 1, 2025 – January 1, 2028 (Estimated) Position Overview: We are seeking an experienced IT Support Specialist to join our team as a Level 4 HelpDesk professional. In this role, you will be responsible for handling the most complex and high-priority IT incidents escalated from...


  • Birmingham, United States System One Full time

    Technical Support Specialist 2Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Birmingham, AL Assignment Duration: January 1, 2025 – January 1, 2028 (Estimated) Position Overview: We are seeking a skilled and proactive IT Support Specialist for a Level 2 HelpDesk role to...


  • Birmingham, United States System One Full time

    Technical Support Specialist 2Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Birmingham, AL Assignment Duration: January 1, 2025 – January 1, 2028 (Estimated) Position Overview: We are seeking a skilled and proactive IT Support Specialist for a Level 2 HelpDesk role to...


  • Birmingham, United States System One Full time

    Technical Support Specialist 4Have you got what it takes to succeed The following information should be read carefully by all candidates. Birmingham, AL Assignment Duration: January 1, 2025 – January 1, 2028 (Estimated) Position Overview: We are seeking an experienced IT Support Specialist to join our team as a Level 4 HelpDesk professional. In this...


  • Birmingham, Alabama, United States YO HR CONSULTANCY Full time

    About the RoleWe are seeking a highly skilled Technical Field Support Specialist to join our team at YO HR CONSULTANCY. This is an excellent opportunity for a motivated and experienced professional to provide top-notch technical support to our medical imaging customers.Job OverviewThis role involves providing field support and service to our customers,...


  • Birmingham, Alabama, United States Jack's Family Restaurants Full time

    We are seeking a skilled Technical Support Specialist to join our team at Jack's Family Restaurants in the Birmingham area.As a key member of our support team, you will be responsible for delivering exceptional technical support services to our facilities and technologies.The ideal candidate will possess strong computer skills, technical support experience,...


  • Birmingham, Alabama, United States Johnson Controls Full time

    Job OverviewWe are seeking an Expert Technical Support Specialist to join our team at Johnson Controls. In this role, you will provide specialized technical support to Field Technicians, utilizing your knowledge of low to high-end panels, video, and government systems.This position requires a strong understanding of DMP, Radionics, Focus, Safewatch, Vista,...


  • Birmingham, Alabama, United States K2 Staffing, LLC Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at K2 Staffing, LLC in Birmingham. This role is ideal for individuals with a passion for delivering exceptional technical support and ensuring seamless IT operations.About the Role:This is a full-time position that offers a competitive salary of $65,000 - $85,000 per...


  • Birmingham, AL, United States System One Full time

    Technical Support Specialist 4 Have you got what it takes to succeed The following information should be read carefully by all candidates. Birmingham, AL Assignment Duration: January 1, 2025 - January 1, 2028 (Estimated) Position Overview: We are seeking an experienced IT Support Specialist to join our team as a Level 4 HelpDesk professional. In this...


  • Birmingham, Alabama, United States Baker Distributing Full time

    Job OverviewBaker Distributing seeks a highly skilled HVAC Technical Support Specialist to provide exceptional support to our dealers, sales team, and branch personnel.Estimated Salary: $65,000 - $90,000 per yearJob ResponsibilitiesWe are looking for a knowledgeable and experienced individual to join our team as a Technical Service Advisor. This role will...


  • Birmingham, Alabama, United States Jack's Family Restaurants Full time

    Job Title: Technical Support Specialist - Birmingham AreaAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our support team at Jack's Family Restaurants. As a key member of our team, you will be responsible for providing exceptional technical support to our restaurants and ensuring that all technical issues are resolved in a...


  • Birmingham, United States System One Full time

    Job Title: Technical Support Specialist (Energy Management Systems) Location: Birmingham, Alabama Summary of Position Duties This role is part of a contracted 24/7/365 team that provides frontline support for computer systems and application diagnostics. The specialist will serve as the primary communication link between customers, support personnel,...


  • Birmingham, Alabama, United States Johnson Service Group Full time

    Job SummaryWe are seeking an experienced Technical Support and Service Specialist to join our team in Birmingham, AL. This is a three-year assignment that requires strong technical skills and excellent customer service abilities.Responsibilities:Provide day-to-day monitoring and support of Business Continuity and Disaster Recovery systems.Monitor the primary...


  • Birmingham, Michigan, United States OneStream Software Full time

    About the RoleWe are seeking a talented Customer Support and Technical Assistance Specialist to join our team. As a key member of our support team, you will play a vital role in providing exceptional customer service and technical assistance to our clients.Key ResponsibilitiesShadow support engineers to gain hands-on experience with interacting with and...


  • Birmingham, AL, United States System One Full time

    Technical Support Specialist 1 All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. Birmingham, AL Assignment Duration: January 1, 2025 - January 1, 2028 (Estimated) Position Overview: We are looking for an enthusiastic and customer-focused IT Support Specialist to join our...

  • IT Support Specialist

    2 months ago


    Birmingham, United States The Onin Group Full time

    IT Support Specialist The IT Support Specialist will be responsible for ensuring the smooth operation, security, and optimization of various software systems and platforms, supporting both internal teams and external users. The role requires strong technical proficiency, communication skills, and a collaborative approach to align IT processes with broader...


  • Birmingham, Alabama, United States Southern Talent Specialists Full time

    At Southern Talent Specialists, we are seeking a highly skilled Technical Systems Integration Specialist to join our team. As a key member of our Agile team, you will be responsible for designing, implementing, and maintaining vendor-based systems and their integration into bank systems.About the RoleThis is a challenging opportunity for someone with...


  • Birmingham, Alabama, United States CompuCom Full time

    Job Opportunity for a Field Service TechnicianWe are seeking a highly skilled Field Service Technician to join our team in Birmingham, AL. As a Field Service Technician, you will provide technical support and repair services for various IT equipment and systems.Key Responsibilities:Provide technical support and repair services for IT equipment and...


  • Birmingham, Alabama, United States viva health Full time

    We are seeking a skilled Data Analytics Support Specialist to join our team at Viva Health. In this role, you will be responsible for developing and executing models using digital tools and performing analyses to support strategic positioning and outcomes for our Sales and Marketing team.This is a remote position that requires occasional on-site work at one...