Customer Retention Representative
1 week ago
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our award-winning Inside Sales & Retention team successfully influences existing and future customer decision-making by selling the value of DISH’s products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling
Job Duties and Responsibilities
The
Retention Account Executive
position provides incredible opportunities to develop sales skills and grow a long-term career at a company that generates over $17 billion in revenue. DISH provides the training, development and tools to be successful.Key ResponsibilitiesSuccessfully sell DISH and Boost Mobile products and services to new and existing customersAssess each customer’s needs and offer the best valueDemonstrate the ability and resilience to bounce back from challenges and maintain focus on larger goalsEffectively manage time, open to learning new methods and looking to advance as a sales contributorBuild and maintain customer relationshipsDocument customer information including demographic, billing, etc.Provide excellent customer service, listen to the customer and ensure their satisfactionWhat’s In It for You?Uncapped Commission and No Cold Calling, Ever
.At DISH, our
Retention Account Executives
handle 100% inbound calls.
We give you the best tools, products and services on the market to fast-track your career. It’s all part of how DISH sets you up for success.Compensation$17.75
/hour base pay plus uncapped commission. Target compensation is
$64,000
/year, with the potential to earn significantly more based on performance. Top performers make well over six figures annually You’ll also have the opportunity to promote two levels within your first year with commensurate title and hourly pay increase.You’ll also receive:Paid training and ongoing development to maximize your career potentialMedical, dental and vision insurance benefitsPaid time off, 401(k) with company-matched funds, employee stock purchase plan and tuition reimbursementComplimentary DISH TV programming at your home, plus deeply discounted Sling TV and Boost Mobile plansRewards and Recognition program offering food days, high-value prizes, elaborate trips and so much more
Skills, Experience and Requirements
Excellent verbal, written and interpersonal communication skillsHigh school diploma; college graduates preferredPre-employment screen, which may include a drug testMust be able to work full-time, on-site in one of our Direct Sales facilitiesMust have open availability to work provided schedulesHave a smartphone or other device with an active network connectionEnvironmentOn-site locationDesk positionFull-time schedule provided post-offer - variable hours which include weekends and holidaysAbility to bid on available work schedules based on performance, attendance and quality assurance
Salary Ranges
Compensation: $17.75/HourBenefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here:
DISH Benefits
.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
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