Benefits Client Service Representative I

24 hours ago

Schaumburg, United States Paylocity Full time
Benefits Client Service Representative I Paylocity is an equal opportunity employer. Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us Position Overview: The Benefits Client Service Representative will act as the primary point of contact for an assigned base of Benefits clients, serving as their dedicated resource for benefit product support. Our team looks to exceed client expectations daily, so timely and efficient response to their support needs is imperative. Reports To: Manager Support Responsibilities: Administer technical and non-technical support to clients in an effort to facilitate their use of Benefits. Apply critical thinking and problem-solving skills to troubleshoot and resolve benefit questions for your clients. Research and resolve client issues in a timely manner, drawing resources from internal departments when necessary. Provide prompt courteous service to all external and internal customers. Facilitate client meetings. Work overtime as needed, especially during Fall/Winter open enrollment season. Partner with clients to manage open enrollment projects. Coordinate with internal team members (i.e. Analysts) on projects such as open enrollment to meet client deadlines and expectations. Assist with special projects as assigned. Requirements: Excellent verbal and written communication skills are required. Self-starter and quick learner. You will need to exercise independent judgment in setting your own priorities and workflow. Comfortable with heavy client contact. Strong attention to detail and accuracy. Strong troubleshooting skills and the ability to learn new software easily. Ability to tolerate a busy and sometimes stressful environment. Willingness to perform a wide variety of tasks and projects independently. Basic project management skills. Proficiency in MS Office. Preferred Skills: Computer skills, including familiarity with web-based applications and MS Office programs required; solid understanding of Excel is a plus. Working knowledge of health and welfare benefit concepts as well as experience with online benefit enrollment products is a plus. Bachelors degree preferred plus two years of related experience with proven skills in customer service. Soft Skills: Multi-tasking The ability to multi-task is essential as you shift focus from one client to another. Attention to detail Attention to detail is key to your success at Paylocity. Problem-solving/analytical ability. Able to work in a team environment. Able to manage change. Customer focus and ability to manage client interactions in an effort to maintain client retention rates. The pay for this position is $21/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. Applicants should apply via www.paylocity.com/careers. J-18808-Ljbffr

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