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Customer Service Representative

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South Plainfield, United States Addison Group Full time

Job Summary: The Customer Service Representative/Sales Liaison will provide ideal customer service by communicating with customers and/or sales staff by following through on every aspect of the order.

Responsibilities:

  • Receives customer’s orders, coordinates all purchase order details, enters orders and prepares orders for shipment.
  • Arrange freight through TMS.
  • Processes orders and paperwork for shipping. Communicates with warehouse the shipping requirements of the customer.
  • Ensure customer orders deliver on time.
  • Answers all inquiries such as tracking, C of A's, shipments, credits, scheduling, cancellation, adjustments, warehousing, and any other information pertaining to orders.
  • Maintains contracts (inputs into database and works with Product Managers and Salesperson to manage release dates for products).
  • Assists assigned Sales staff to help exceed customer’s needs as necessary.
  • Assists with answering inbound calls.
  • Maintain outstanding customer relationships with all customers.
  • Additional duties as deemed necessary by the Supervisor/Manager.