Clinical Care Coordinator

4 days ago

Billerica, United States UnitedHealth Group Full time

At UnitedHealthcare, we‘re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.


You push yourself to reach higher and go further. Because for you, it‘s all about ensuring a positive outcome for patients. In this role, you‘ll work in the field and coordinate the long-term care needs for patients in the local community. And at every turn, you‘ll have the support of an elite and dynamic team. Join UnitedHealth Group and our family of businesses and you will use your diverse knowledge and experience to make health care work better for our patients.


In this Health and Social Services Coordinator role, will be an essential element of an Integrated Care Model by relaying the pertinent information about the member needs and advocating for the best possible care available, and ensuring they have the right services to meet their needs.


Monday through Friday/No Weekends/No Holidays


If you are located in the state of Massachusetts in the Merrimack Valley market, you will have the flexibility to work remotely* as you take on some tough challenges. Field-Based role with a Home-based office


Primary Responsibilities:

  • Assess, plan and implement care strategies that are individualized by patient and directed toward the most appropriate, lease restrictive level of care
  • Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services
  • Manage the care plan throughout the continuum of care as a single point of contact
  • Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
  • Advocate for patients and families as needed to ensure the patient‘s needs and choices are fully represented and supported by the health care team


Expect to spend about 80% of your time in the field visiting our members in their homes or in long-term care facilities. You‘ll need to be flexible, adaptable and, above all, patient in all types of situations.


You‘ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Current, unrestricted licensure as a Registered Nurse in the state of Massachusetts
  • 2+ years of clinical experience
  • 1+ years of experience with MS Office including working Word, Excel and Outlook
  • Ability to travel in assigned region to visit members in their homes and/or other settings, including community centers, hospitals or providers‘ offices


Preferred Qualifications:

  • BSN, Master‘s Degree or Higher in Clinical Field
  • CCM Certification
  • 1+ years of community case management experience coordinating care for individuals with complex needs
  • Experience working in team-based care
  • Background in managed care
  • Bilingual


*All employees working remotely will be required to adhere to UnitedHealth Group‘s Telecommuter Policy


At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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