FT Manager Customer Service

4 hours ago

Vidalia, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 405102_external_USA-GA-Vidalia
Address: USA-GA-Vidalia-1101 E 1st Street
Store Code: Store 02813 Front End (7237296)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

DUTIES AND RESPONSIBILITIES

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned

QUALIFICATIONS

• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a \Learn More

  • Customer Service Representative

    4 days ago

    Vidalia, Louisiana, United States Walmart Full time

    Join our team as a Customer Service Representative at Walmart and enjoy a rewarding career that combines excellent customer service with opportunities for professional growth and development.As a key member of our store staff, you will be responsible for providing exceptional service to our customers, resolving issues promptly and professionally, and working...

  • Customer Service Representative

    7 days ago

    Vidalia, Georgia, United States Walmart Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is an excellent opportunity for those who enjoy working in a fast-paced environment and providing exceptional customer service.About the Job:Walk up to 5 miles per day while fulfilling...

  • Customer Service Ambassador

    1 week ago

    Vidalia, Georgia, United States Family Dollar Full time

    Key Responsibilities:Deliver exceptional service to customers, ensuring a positive shopping experience.Assist customers in selecting merchandise and complete cash register transactions accurately.Provide information about the store and its products to customers.Why You'll Thrive:As a Customer Service Representative at Family Dollar, you will be part of a...

  • Customer Service Representative

    1 month ago

    Vidalia, United States Circle K Full time

    Circle K - 201 Smith St [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    3 days ago

    Vidalia, Georgia, United States Wal-Mart Stores , Inc. Full time

    Job Overview: We are seeking a motivated and customer-focused individual to join our team as a Cashier & Front End Services representative. This exciting opportunity allows you to make a real difference in customers' lives by providing them with an exceptional shopping experience.Responsibilities:">Operate a cash register efficiently and accurately">Provide...

  • Retail Sales Associate

    4 days ago

    Vidalia, Louisiana, United States Central Network Retail Group, LLC Full time

    Job Summary:We are seeking a skilled Retail Sales Associate to join our team at Central Network Retail Group, LLC. As a key member of our sales team, you will be responsible for providing exceptional customer service and creating a welcoming store environment.About the Role:As a Cashier, you will be the first point of contact for customers, greeting them...

  • Operations Manager

    1 week ago

    Vidalia, Georgia, United States Builders First Source Full time

    Job Description:We are seeking a highly skilled Operations Manager - Field Services to lead our field services team in resolving product issues at customer sites. This role is critical in ensuring that customer complaints regarding the quality and reliability of company products are addressed efficiently and effectively.Key Responsibilities:* Lead and direct...

  • Customer Service and Sales Representative

    6 days ago

    Vidalia, Georgia, United States Vyve Broadband Full time

    Job OverviewVyve Broadband is a leading provider of broadband Internet services in 16 states, serving largely non-urban communities. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective communication and product knowledge.

  • Retail Store Associate

    4 days ago

    Vidalia, Louisiana, United States Central Network Retail Group, LLC Full time

    Job SummaryWe are seeking a highly skilled Retail Store Associate to join our team as a Customer Service Specialist. This role requires excellent communication and interpersonal skills, with the ability to provide exceptional customer service in a fast-paced retail environment.Key Responsibilities:Provide aggressive customer service through greeting...

  • Home Team Associate

    2 weeks ago

    Vidalia, Georgia, United States Walmart Full time

    **Job Summary**As a Home Team Associate at Walmart, you will play a key role in delivering exceptional customer service and ensuring a seamless shopping experience. You will be responsible for greeting customers, offering assistance and recommendations, and maintaining the visual appeal of our Home displays.**Responsibilities:**Greet and assist customers on...

  • Customer Service Representative

    1 week ago

    Vidalia, Georgia, United States Home Hardware Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at the Home Hardware Center in Vidalia. As a key member of our sales team, you will provide exceptional customer service and support to customers, ensuring a positive shopping experience.Key Responsibilities:Provide excellent customer service, listening attentively to...

  • Service Writer

    1 month ago

    Vidalia, United States Paul Thigpen Chevrolet Vidalia Full time

    Seeking Experienced Service Writer Pay will be dependent upon experience!BENEFITS We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include: Competitive pay plan Company provided training...

  • Automotive Service Specialist

    6 days ago

    Vidalia, Georgia, United States Paul Thigpen Ford Lincoln Full time

    Job DescriptionAt Paul Thigpen Ford Lincoln, we're looking for a skilled Automotive Service Specialist to join our team. The successful candidate will be responsible for ensuring our customers' vehicles receive top-notch maintenance and repairs.Key Responsibilities:Conduct regular oil changes and tire rotations to maintain vehicle performance and...

  • Customer Experience Specialist

    1 week ago

    Vidalia, Georgia, United States Hibbet Sports Full time

    Hibbett Sports is looking for a Customer Experience Specialist to join our retail team. In this role, you'll be responsible for providing top-notch customer service and driving sales growth through excellent product knowledge and communication skills.Key RequirementsBachelor's degree in Marketing, Business, or related field (or equivalent...

  • Service Assistant

    1 month ago

    Vidalia, United States Southern Crown Partners Full time

    Start your career with one of the largest beverage and beer distributors in the Southeast!Job Title: Service Assistant Reports To: Service Representative/Service Manager FLSA Status: Non-Exempt Classification: Full Time Job Summary: The Service Assistant rides with the Service Representative (CDL A Driver) and is responsible for accurately and safely...

  • Certified Registered Nurse Anesthetist

    1 month ago

    Vidalia, United States RecruitWell Full time

    Locums - Vidalia, Georgia, CRNA Openings Clinical Role: Do you know someone that might be a good fit for this position? Please ask about our generous referral fees! ASAP - Ongoing Need 1 PRN CRNA to start immediately. And 2 FT CRNAs to start ASAP PRN - 7a-3p. Weekends and Holidays are optional FT - 7a-5p Monday - Friday. Must be responsible for...

  • Certified Registered Nurse Anesthetist

    1 day ago

    Vidalia, United States RecruitWell Full time

    Locums - Vidalia, Georgia, CRNA Openings Clinical Role: Do you know someone that might be a good fit for this position? Please ask about our generous referral fees! ASAP - Ongoing Need 1 PRN CRNA to start immediately. And 2 FT CRNAs to start ASAP PRN - 7a-3p. Weekends and Holidays are optional FT - 7a-5p Monday - Friday. Must be responsible for...

  • Certified Registered Nurse Anesthetist

    4 days ago

    Vidalia, United States RecruitWell Full time

    Locums - Vidalia, Georgia, CRNA Openings Clinical Role: Do you know someone that might be a good fit for this position? Please ask about our generous referral fees! ASAP - Ongoing Need 1 PRN CRNA to start immediately. And 2 FT CRNAs to start ASAP PRN - 7a-3p. Weekends and Holidays are optional FT - 7a-5p Monday - Friday. Must be responsible for...

  • Certified Registered Nurse Anesthetist

    1 month ago

    Vidalia, United States ICON Medical Network Full time

    Locum CRNA 122971: Southcentral, Georgia Need: 1 PRN CRNA to start immediately & 2 FT CRNAs to start 9/28.Practice Setting: HospitalSchedule:PRN start ASAP- 7a-3p. Weekends and Holidays are optional.FT start 9/28 - 7a-5p Monday - Friday. Must be responsible for prepping the charts for the next day. Expected to enter the call rotation which includes 24 hour...

  • Nurse Anesthetist CRNA Locums(Travel)

    4 weeks ago

    Vidalia, United States ICON Medical Network Full time

    Locum CRNA 122971: Southcentral, Georgia Need: 1 PRN CRNA to start immediately & 2 FT CRNAs to start 9/28.Practice Setting: HospitalSchedule:PRN start ASAP- 7a-3p. Weekends and Holidays are optional.FT start 9/28 - 7a-5p Monday - Friday. Must be responsible for prepping the charts for the next day. Expected to enter the call rotation which includes 24 hour...