Retail Sales Associate

8 hours ago


Lynnfield, United States Lovisa America Llc Full time
TEAM MEMBER POSITION DESCRIPTION AND KEY MEASURES POSITION: Team Member DEPARTMENT: Retail Operations REPORTS TO: Store Manager DUTIES & RESPONSIBILITIES CUSTOMER EXPERIENCE Provide exceptional experiences to every customer using the Sell with Style steps. Professionally resolve all customer complaints, ensuring the customer leaves happy by listening, understanding the situation, and finding a resolution. Share product knowledge for the current add-on when styling customers. Complete customer bag checks when required. SALES Understand stores targets set daily, weekly, and monthly and how the store is tracking on a daily basis. Assist in the overall achievement of store sales and performance indicators. Track sales hourly using the store diary. Continuously improve on all company KPI's. Utilize all tools within store diary to achieve KPI benchmarks. EAR PIERCING Understand the proper use of the mechanical stud and clasp ear device. Provide safe and sanitary ear piercing to customers. Recognize the tasks and procedures in place for potential exposure to blood-borne pathogens. VISUAL MERCHANDISING AND HOUSEKEEPING Assist in merchandising and housekeeping. Execute all floor updates, range updates, and promotions as per planogram. Complete sale setups as per sale guidelines. Ensure signage is correct and up to date as per guide in the Lowdown and on planogram. Complete time to shine (morning cleaning) and recovery (end of day merchandising) daily. Ensure the store is clean and tidy for customers at all times; order cleaning products as required. Log all maintenance issues through the Service Desk within 24 hours. Keep the backroom clean and tidy - No stock in backroom. Conduct regular store walks to ensure there are no safety issues in store. PRODUCT MANAGEMENT Ensure stock is processed according to company standards. Replenish product into ranges within 24 hours of deliveries. Complete stock audits daily/weekly by end of day Friday. Refill product from cupboards every day. Organize excess to Lovisa standards. Repair all broken/faulty product immediately and return to the floor. PRIVATE AND CONFIDENTIAL Scan out all non-repairable product the same day found. Complete visual merchandising and store promotional directives. BRAND AMBASSADOR Present yourself as per current Lovisa Style Guide. Wear the team piece on every shift. Conduct yourself in a professional manner at all times. COMMUNICATION Read, understand, and action all points in the Lowdown and any Lovisa Communication notifications. Maintain open lines of communication and utilize the Store Diary daily. Respond to phone calls within 24 hours and emails within 48 hours. OTHER Comply with all aspects of the Lovisa Employee Manual. Comply with all aspects of the Lovisa Security Manual. Stay updated with all policies and procedures. Maintain security awareness according to Lovisa policy. Use daily cash-up sheets to ensure cash register balances at all times. Be coachable, flexible, and proactive. Work hours as per roster; any hours outside must have Regional Manager's agreement. Other duties as required within skill and competency level. KEY MEASURES AND ACCOUNTABILITIES Sales vs Growth on LY. Average Dollar (Ave $) Above company benchmark. Items per sale (IPS) Above company benchmark. Add-On 15% and above. LOLA completion 90% Completion. PRIVATE AND CONFIDENTIAL Act appropriately according to Lovisa standards and carry out essential duties in the absence of the Manager, according to your skill and competency level. 10 Plus 1 Culture Commitments: Can do attitude. Customer Experience. Respect. Continuous Improvement. Communicate, Communicate, Communicate. Costs. Accountability. Teamwork. Trust. J-18808-Ljbffr

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