VP, Dental Sales Operations

VP, Dental Sales OperationsRole Summary/Purpose: The VP, Dental Sales Operations will play a critical role in optimizing the field and inside sales processes, analytics, and systems that drive revenue growth within the dental industry segment. This position partners with the GM industry leaders, sales, and cross-functional teams by providing data-driven insights, streamlining operational workflows, and ensuring alignment between sales strategy and execution. The ideal candidate combines a strong understanding of revenue operations with a passion for improving provider retention and growth. The role will focus on revenue operations by driving sustainable revenue growth, operational efficiency, and competitive advantage by strategically aligning Sales, Marketing, Commercialization and Sales Experience & Performance teams around a unified, provider-centric approach. This role owns the end-to-end dental provider lifecycle operations, from lead generation through acquisition, retention, and upselling, ensuring that provider needs, preferences, and experiences are central to driving provider retention and growth. This position leads the development and execution of standardized processes, data governance, and operational frameworks that promote accountability, efficiency, and transparency across platforms.Essential Responsibilities:Develop, implement, and continuously improve sales methodologies, tools, and workflows tailored to the dental industry to maximize field and inside sales efficiency.Define and communicate the revenue operations vision, strategy, and roadmap across Sales, Marketing, and Sales Experience & Performance Team teams.Work closely with Marketing, Finance, Sales Experience & Performance Team, and Product teams to align revenue strategies and ensure seamless provider acquisition and retention.Manage and analyze field and inside sales performance data, pipeline health, and revenue forecasting to provide actionable insights and recommendations to sales leadership.Own and maintain governance frameworks (RACI, workflows, documentation) to streamline decision-making and accountability.Capture potential enhancements for CRM systems (e.g., Salesforce), sales engagement platforms, (e.g., Seismic) and other revenue operations tools to ensure data integrity, automation, and user adoption.Build and maintain dashboards, regular reports, and forecasting models that support accurate revenue projections and identify potential risks or opportunities.Ensure all sales processes comply with relevant industry regulations and maintain thorough documentation of workflows and data definitions.Standardize data definitions, tools, and reporting metrics across field and inside sales to ensure consistency and accuracy.Provide training and support to sales teams on revenue operations tools, data interpretation, and best practices to enhance overall team performance.Drive scalable, repeatable processes that support growth across all business units with a strong focus on the dental industry.Stay informed about trends in the dental industry and healthcare technology to adapt sales operations accordingly.Qualifications/Requirements:Bachelor's degree and 5 years experience in Revenue Operations, Sales Operations, Sales Enablement, or related function supporting sales teams; or in lieu of a Bachelor's Degree, High School Diploma / GED and a minimum of 7 years experience in Revenue Operations, Sales Operations, Sales Enablement, or related function supporting sales teams5 years of experience managing cross-functional programs involving Sales, Marketing, and Sales Experience & Performance Teams.5+ years of experience leveraging CRM platforms (Salesforce preferred), marketing automation, business intelligence tools (Tableau, Power BI), and revenue analytics.Experienced in data governance, pipeline management, forecasting, and revenue reporting.Excellent project management skills with a demonstrated ability to coordinate complex, cross-departmental initiatives effectively. Strong analytical skills with the ability to translate data into actionable business insights.Strong communication and interpersonal skills, with experience training or supporting diverse sales teams.Willingness to travel 20%Must be able to work from a home office.Desired Characteristics:Bachelor's degree in Business Administration, Marketing, Healthcare Administration, Finance, or related field. Advanced Degree is preferred.Dental or healthcare industry strongly preferred.Understanding of dental industry sales cycles and healthcare compliance is a plus.Analytical mindset with a passion for process improvement and scalable operational frameworks.Exceptional communication and interpersonal skills with the ability to influence at all levels of an organization.Excellent organizational skills with the ability to manage multiple projects and deadlines.Strategic thinker with a client-first mindset, dedicated to driving provider retention and growth.Proactive problem solver with a collaborative mindset who thrives in cross-functional team environments and fosters alignment.Highly organized and detail-oriented, with a passion for process improvement and operational excellence with superior problem-solving skills.Adaptable, proactive, and comfortable managing change in a rapidly evolving industry.Technology-savvy with a passion for leveraging data and automation to fuel GTM success.Enthusiastic about contributing to the advancement of dental healthcare through innovative business operations.Results-driven and client-focused with the ability to influence cross-functional teams.Enthusiastic about leveraging technology and data to drive sales growth.Genuine interest in the dental industry and improving patient care through enhanced business operations.Knowledge of client financial drivers/needs, Dental Sales / Marketing experience.Eligibility Requirements:You must be 18 years or olderYou must have a high school diploma or equivalentYou must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding processYou must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles.Employees, level 8 or greater, must have at least 18 months' time in position before they can post.All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Our Commitment:When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. 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