Quality Assurance

2 weeks ago

Salem, United States Salem Health Full time

Location Site: Salem Hospital Main Campus

Department: SH Lab Administration

Position Type: Full Time

Start Time: 8:00

Pioneering healthcare since 1896, Salem Health is a top workplace offering highly competitive pay where you can make a difference in the lives of those in the community where you live. Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems, and drive continuous improvement.

As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind.

We invite you to learn more about our wonderful community: There‘s something about Salem, Oregon

Your Role With Us:

Develops, Implements and Administers the Quality Management Plan for Salem Health Laboratories which includes Salem Hospital, West Valley Hospital, Salem Health Regional Laboratory, affiliated specimen collection locations, and Salem Health Medical Group (SHMG) Point of Care Testing Program.

Core Functions:

  • Oversees the Quality Management Plan for Salem Health Laboratories in coordination with the medical directors, laboratory director, managers, supervisors, and other key stakeholders.
  • Gathers and analyzes quality management data, identifying opportunities for improvement by developing tools to detect, identify, and classify trends and errors.
  • Facilitates problem-solving activities using LEAN management techniques, including 4-step problem solving, root cause analysis, Socratic questioning, and other tools to develop best practices for the laboratory.
  • Supports critical event management Assists in the investigation of failures and develops corrective action plans, when necessary.
  • Ensures timely submission and review of patient safety alerts. Works with staff to provide adequate follow-up to assure continuous improvement of quality.
  • Facilitates policy and procedure (SOP) development and documentation. Oversees document control program.
  • Prepares the annual assessment of the Quality Management Plan; Participates in applicable and assigned practice councils.
  • Ensure continuing compliance with regulatory requirements, including CLIA, FDA, CAP, Joint Commission, etc; Directs and conducts internal audits and reviews that support regulatory compliance and readiness.
  • Responsible for keeping current on regulatory and compliance issues and for informing Medical and Laboratory Directors of any related changes.
  • Assists in the submission of applications and coordinates inspections and deficiency response for regulatory and accrediting agencies. Supports the Medical Director by reviewing and verifying accurate proficiency testing and response protocols; Manages the Education, Training and Competency Assessment Program.
  • Develops and implements standardized training and competency program. Coordinates with managers, supervisors, Sr. Specialists and other leaders to ensure the program meets laboratory needs and complies with all regulatory requirements. Ensure appropriate documentation and maintains evidence of compliance for training and competency.
  • Acts as a mentor for new hires and students and assists in their training; Organizes and coordinates student education and internships.

Total Rewards Offerings:

Salem Health‘s comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.

  • Relocation assistance available for qualified positions
  • Full comprehensive medical, dental, and vision plans
  • Basic and voluntary life insurance
  • Short and long-term disability
  • Live Well Wellness Program
  • Employee Assistance Program (EAP)
  • 401(K) retirement plan with employer contributions.
  • Generous paid time off (PTO) accrual and holiday pay
  • Onsite fitness center with 24/7 badge access
  • Education assistance program
  • Public service loan forgiveness (PSLF) eligible employer
  • Food and drink discounts in the cafeteria
  • Impressive discounts offered by Nike, Adidas, Carhartt and others

Background/Expertise:

  • Bachelor‘s of Science degree in a chemical, physical or biological science or medical laboratory science from an accredited institution
  • Minimum of four (4) years of clinical lab or related lab experience; Experience in laboratory quality management, regulatory compliance, and problem solving is preferred.
  • Minimum of two (2) years of increasing leadership and/or supervisory responsibilities; Previous management training and/or leadership experience directly supervising a team is preferred.
  • Current Medical Laboratory Scientist (MLS) or Medical Technologist (MT) certification by ASCP, or equivalent certification required.
  • Ability to analyze current methods and processes, look for improvements and develop reports/recommendations.
  • Ability to detect and investigate problems, make evaluations supported by tangible evidence, ability to provide consultation to physicians, nurses and others in area of specialization.
  • Requires demonstrated ability for ongoing maintenance of procedures; Thorough and current knowledge of the principles, techniques, procedures, instrumentation and safety precautions in the field of specialization required.
  • Ability to implement performance improvement activities and regulatory and accreditation standards; Demonstrated ability to provide orientation and training programs of new and current team members and assists with continuing education opportunities required.
  • Must possess strong communication and project management skills; Effective communication with all members of the health care team is essential.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

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