Manager, Sales Operations

Manager, Sales OperationsThe Manager, Sales Operations is responsible for overseeing and managing drug sampling programs and related business requirements. They also ensure that sample accountability processes and procedures are in place and being followed. This role will be key in defining and communicating sample accountability processes for our field personnel and vendors.Responsibilities:Establish and maintain business rules between the Company and third-party vendorsProactively review current business rules and processes related to sample distribution and accountability to identify areas for improvementDocument and submit change requests related to product setup in CRMEnsure PDMA rules are followed:Proper documentation of drug transactionsAdjustments are conducted following good documentation practices, business rules, and internal SOPsAnnual inventory and reconciliation are completed for sampling employeesCloseouts occur when field representatives leave the Sample programProper onboarding and approval of new hires for sample receiptConfirm storage locations are approved, documented, and audited annuallyAvoid sampling short-dated or expired productsOffer recommendations to improve PDMA complianceConfirm all field personnel are properly trained on the Sample program before activating sample eligibilityVerify that closeouts are completed for field representatives leaving the Sample programMonitor sample distribution data and escalate issues or suggestions for improvements to the team leader of Sampling Operations, or designated personnelParticipate in and provide feedback during vendor Quarterly Business Review meetingsServe as the escalation point for stakeholders, identifying issues, root causes, and corrective actionsMaintain ongoing communication with vendors and business stakeholders through regular meetings, emails, calls, and formal notifications to determine or notify of requirements and schedule changesCollaborate with Sales, Marketing, and Sample Operations team members to coordinate drug sample orders, allocation, and sample accountabilityAssist in defining, updating, and documenting department work instructionsCommunicate allocation and shipping details to the third-party vendorProcess ad-hoc shipments as necessaryQualifications:Bachelor's degree or equivalent experienceOver 5 years of experience in the pharmaceutical industryOver 3 years of experience in PDMA, sample operations, sample accountability, and complianceAbility to analyze data to ensure requirements are met or to suggest process improvementsCapable of managing multiple projects and priorities in a fast-paced environment with minimal guidanceDetail-orientedthorough, organized, accurate, and productiveSelf-motivated with a positive attitude, flexible, and adaptable to changeStrong written and verbal communication skillsProficiency in Microsoft Word, PowerPoint, Excel, and VisioNote: This role is eligible for our hybrid work schedule, allowing for up to 2 days/week of telecommuting from home and 3 days/week in our Bridgewater, NJ corporate office.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.For U.S. locations that require disclosure of compensation, the starting pay for this role is between $80,000.00 and $100,000.00. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.