Customer Relations Agent 1
12 hours ago
If you answered "yes," then apply now for your opportunity to join a remarkable organization where personal and career goals are realized.
Position Summary
The Customer Relations Agent is important to the success of the entire company. These agents will be part of a team ranging from 9 to 11 who together handle 138k incoming calls a year and save 95% of customers considering disconnection. This role is responsible for handling incoming calls from customers interested in downgrading or disconnecting Zoom Internet supercharged by Plume Wi-Fi, HDTV powered by TiVo, and Talk telephone services, along with a portfolio of ancillary home entertainment products and services (e.g. HBO). This role is first and foremost, a problem solver, who then uses Customer Stars, special retention campaigns, and a retention decision tree to retain and delight customers.
Customer Relations Agents are eligible for position advancement based on tenure and performance (i.e. RET-1, RET-2, RET-3).
What's In It For You:
- Competitive pay with annual increases
- Benefit eligibility on your first day with low employee premiums that are far better than the industry average
- Free Company services such as Internet, video, and telephone. What's even better is you can enjoy discounted services from our affiliate companies
- You'll have access to a number of career developmental resources to grow personally and professionally
- Generous paid time off and holidays
- The chance to be part of a Top 10 company and high-energy employee culture
What You'll Be Doing:
- Prefer candidates with experience handling calls in a call center environment. Will train the right person though.
- Capable of selling and retaining products and services, including Video, Internet, and Telephone.
- Effective communicator over the telephone and via e-mail.
- Understands the importance of a consultative call flow, which requires patient listening and the asking appropriate probing questions to determine customer needs.
- Communicates issues and feedback to the appropriate individuals as it relates to our products and customers to ensure continuous improvement (i.e. kaizen).
- Effectively describes features and benefits and capable of identifying and overcoming objections, as working to retain customers and reenergizing customer loyalty and satisfaction.
- Meet established department/team/individual goals and scorecard requirements for retention Key Performance Indicators (KPIs), including Primary Service Units (PSUs) saved, Revenue Retained, Average Handle Time (AHT), and the like.
- Believes in and promotes Armstrong's robust home entertainment services to customers, friends, families, and neighbors. Enjoys being an Armstrong Ambassador.
- Provide a quality Armstrong Experience on every customer contact by resolving customer issues and needs, while introducing/promoting Armstrong services in a positive manner.
- Accurately enters order information into an ICOMS billing system, including updating of customer accounts, telephone, and contact information. Protects all private customer information.
- Must be collaborative, flexible, and a team player.
- Will place outbound calls, as needed and with special projects.
- Other related tasks as assigned.
What You'll Need:
- Sales or retention experience or sales/retention acumen.
- Strong communication skills.
- Customer service experience.
- PC and data entry proficiency.
- Must be very organized.
- Positive attitude and capable of understanding the Power of Change.
- Understands and appreciates the value of a variable pay compensation plan based on target attainment.
Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.Learn More
-
Customer Relations Agent 1
3 weeks ago
Butler, United States Armstrong Group Full timeAre you a hard-working salesperson who takes great pride in hitting competitive targets? Are you a team player and contributor? Do you want to be part of a high-energy team that drives sales, solves problems, and retains customers for the 12th largest cable telecommunications company in the United States? Do you like being part of a highly motivated team...
-
Client Relations Liaison
1 week ago
Butler, Pennsylvania, United States Tim Reges Jr - State Farm Agent Full timeJob OverviewWe are seeking a skilled Account Manager to join our team at Tim Reges Jr - State Farm Agent. As an Account Manager, you will play a vital role in driving business growth through meaningful client relationships and effective communication between customers and agency departments.With a strong background in insurance sales or account management,...
-
Customer Experience Agent Part-Time
3 weeks ago
Butler, United States British Airways Full timeFind out how you can become part of our exemplary customer service team. A team focused on delivering the very best of hospitality, creating memorable journeys for customers, as the face of British Airways. Please note that British Airways does not offer sign-on bonuses for this position. Additionally, all official communication regarding your hiring process...
-
Customer Service Gate Agent
3 weeks ago
Butler, United States Piedmont Airlines Full timeWe can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...
-
Customer Service Representative
7 days ago
Lake Butler, Florida, United States James Buss - State Farm Agent Full timeJob OverviewAs a State Farm Agent Team Member, you will play a vital role in serving customers and growing our business.Key Responsibilities:Establish long-term relationships with customers and stay in touch as needed to ensure their needs are met.Use a consultative approach to educate customers about insurance options that meet their individual...
-
Butler, United States Piedmont Airlines Full timeWe can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...
-
Customer Service Universal Agent
13 hours ago
Butler, United States Armstrong Group Full timeAre you the type of person that enjoys working for a Company where employees are valued, rewarded, and encouraged to challenge themselves to grow personally and professionally? Do you like working for a family owned Company that is a leader in each of our respective industries and allows you the opportunity to contribute to our success?If you answered "yes,"...
-
Client Relation Partner 1g
3 weeks ago
Butler, United States Kforce Full timeWelcome to Kforce! Great Careers start here! Job Description - Client Relation Partner 1g (240832) Account Manager, Technology - (240832) At Kforce, we are proud of the culture we’ve created. Our people enjoy an environment where flexibility and choice are empowered by trust and technology. Our office occasional approach gives Kforcers the ability to...
-
Customer Service Representative
3 weeks ago
Butler, United States Child Guidance Resource Centers Full timeThe Operations Administrator (Customer Service Representative) is an entry level full time position working 40 hours weekly including days and evenings. The position is responsible for the oversight and coordination of Health Information and Administrative functions throughout Child Guidance Resource Centers (CGRC). The Operations Administrator interfaces...
-
Customer Service Associate for E-commerce
7 days ago
Butler, Missouri, United States Walmart Full timeJob Description: Customer Service Associate for E-commerceThis role requires a detail-oriented individual to handle customer inquiries and resolve any issues related to online orders.About the Job:Work closely with the e-commerce team to ensure seamless order processing and delivery.Respond to customer emails, phone calls, or chats in a timely and...
-
Customer Service Specialist
4 weeks ago
Butler, United States The Sherwin-Williams Company Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...
-
Career Opportunities in Real Estate
1 week ago
Butler, Pennsylvania, United States Berkshire Hathaway HomeServices The Preferred Realty Full timeJob DescriptionWe are seeking a highly motivated and enthusiastic individual to join our team as a Real Estate Agent. With no prior experience necessary, we will provide you with comprehensive training and support to ensure your success in this rewarding career.About the RoleGuide clients through the buying, selling, and renting process with personalized...
-
Customer Relationship Banking Specialist
1 week ago
Butler, Pennsylvania, United States Woodforest National Bank Full timeAs a Customer Relationship Banking Specialist at Woodforest National Bank, you will play a critical role in delivering exceptional customer experiences and building long-term relationships. This exciting opportunity is perfect for individuals who are passionate about sales, customer service, and community involvement.Key Responsibilities:Achieve individual...
-
Customer Service Banking Professional
1 week ago
Butler, United States Woodforest National Bank Full timeJob DescriptionWe are seeking a highly motivated and customer-focused Retail Banker to join our team at Woodforest National Bank. As a Retail Banker, you will be the face of our organization and play a critical role in caring for our customers' financial needs. We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience.About...
-
Full Time Customer Service Representative
3 weeks ago
Butler, United States Armstrong Group Full timeOUR NEXT CLASS IS ANTICIPATED TO START: Monday, January 13, 2025 (date and time subject to change) Apply now to be considered. Full and Part Time applicants will be considered Position Summary: The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy in...
-
Butler, Pennsylvania, United States Sam's Club Full timeJob OverviewWe are seeking a highly skilled Food Service Associate to join our team at Sam's Club. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our members have an outstanding shopping experience.ResponsibilitiesCustomer Service: Provide excellent customer service by greeting members,...
-
Retail Customer Experience Supervisor Full Time
3 months ago
Butler, United States TJ Maxx Full timeStyle is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...
-
Insurance Sales and Service Representative
1 week ago
Butler, Pennsylvania, United States Chris Bogdan Agency Full timeChris Bogdan Allstate Agency is seeking a professional to join the team in a dynamic role that offers excellent career growth opportunities. The ideal candidate will be highly motivated, have exceptional communication skills, and be willing to commit themselves to success.This exciting opportunity allows you to break into the insurance industry with a base...
-
Anesthesia Technician
3 days ago
Butler, United States Geisinger Health System Full timeJob Responsibilities Assists in setups for all emergent and non-emergent procedures, including open hearts and traumas. Obtains and prepares all equipment needed for transport of critically ill patients and assists in their transport. Assists in lifting and positioning of patients. Assists anesthetist during the induction of anesthesia as required. Orders...
-
General Manager
1 week ago
Butler, United States Sky Zone Full timeAs a General Manager (GM) you work under the guidance of the District Manager and are responsible for all park operations including park safety and cleanliness, membership sales and park revenue, and providing an exceptional guest experience whether they’re enjoying a birthday party, the café, or attractions. You’re excellent at leading by example and...