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Datacenter Technician

3 months ago

West Des Moines, United States Sunrise Systems, Inc. Full time

Contact-W2

Onsite Des Moines, IA

What you'll do:

Ideally, a candidate will be adept in both hardware troubleshooting, physical network setup, and communication skills. However, a candidate strong in one field will be considered if the individual has the aptitude and skills to become an expert in multiple areas.

Hardware Troubleshooting Related Skills/ Server/hardware break-fix/troubleshooting.


  • Great server hardware knowledge with a deep understanding of all component & system type failures
  • Proven RCA or Failure analysis history
  • Experienced in controlled experiments to determine the root cause.
  • Assist in conducting failure analysis on-field issues until the root cause is determined based on:
  • Controlled testing of suspect hardware, system, or firmware
  • Engagement of internal engineering departments and the customer
  • Proactively and reactively support field deployments globally by:
  • Maintaining deployment equipment, image, and software
  • Learning new products in the production or lab environment
  • New Product Introduction training for site leads and technicians in the field.
  • Assisting field technicians to resolve known and unknown issues real-time.
  • Assist in tracking server fleet health to investigate trends, new unknown issues, and validate that maintaining customer SLA.
  • Utilize Linux and Windows Command-Line to troubleshoot hardware.
  • Physical Network Set-Up
  • Network troubleshooting of Layer-1, Layer-2, Layer-3
  • Making, cleaning, or running cables
  • Cable management (labeling, dressing, and unintrusive)

Experience:

2 - 4+ years of related work experience as a data center technician

  • High school diploma
  • Ability to independently and regularly lift items weighing up to 50lbs or in partnership for items over 50lbs in weight.
  • Ability to work autonomously and within a local or geographically dispersed team environment.