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Network Tech Support Analyst

4 months ago

Baytown, United States Apex Systems Full time

Job Description:

In this role, you will collaborate with local and remote technical teams and vendors to support back-end infrastructure operations and projects. Translate business inputs into system requirements, represent IT in discussions, and ensure adherence to corporate standards.


Key Responsibilities:

• Provide physical support for all aspects of network, compute, data/voice infrastructure, diagnosing and resolving hardware and software issues across office, field, and manufacturing sites.

• Liaise and execute tasks with global support teams, vendors, and managed services providers (MSPs).

• Perform Network Monitoring and Troubleshooting.

• Contribute to end-to-end delivery of projects with a focus on localized processes associated with procurement, staging, installation and asset lifecycle management.

• Develop and maintain relationships with business contacts, ensuring problem resolution and facilitating system change management.

• Coordinate on-site and remote support, offering after-hours assistance on a rotational basis.

• Work in a supportive environment with a strong safety and security focus.

• Ensure all applicable corporate IT standard processes and procedures are followed.

• Coordinate support for on-site and other remote sites as required.

• Facilitate the end-to-end delivery of IT solutions from ideation, cost estimation, and requirements gathering through to deployment and support.

• Proactively identify opportunities for improvement to strive towards operational excellence.

• Travel as required to support operational and project deliverable requirements.


Skill Requirements:

To be successful for this role, it is desired that the candidate will have knowledge, skills, experience, and willingness to bring:


• Experience in physical infrastructure support, problem diagnosis, equipment handling, and knowledge of facility and business considerations.

• Proficiency and comprehension of the platforms essential for facilitating the delivery of infrastructure services, including but not limited to cloud-based solutions, virtualization technologies, and networking.

• Technical expertise in storage and server hardware, telecommunication services, TCP/IP networking, and ServiceNow tools.

• Proficiency in troubleshooting issues related to power, cooling, and backup systems.

• Previous experience in large or multinational companies, with a focus on virtual teams, planning, process adherence, and cultural awareness.

• Ability to apply design principles to create efficient and reliable cabling solutions across various environments.

• Strong interpersonal skills, effective communication, and the ability to build relationships at all levels.

• Proficiency in planning, coordination, multitasking, and self-motivation with minimal direction.

• Willingness to learn new technologies, adapt to change, and familiarity with Agile methodologies.

• Resourcefulness, strong problem-solving aptitude, attention to detail, and an analytical approach.

• Customer service excellence with a proven ability to resolve problems in a timely and professional manner.

• Ability to anticipate and identify problems, develop implementation plans, and work harmoniously in a team environment.

• Relevant network and service management certifications would be highly regarded.

• Minimum of 3-5 years of professional IT experience.

• Familiarity with deployment of the latest network technologies such as SD WAN, Zero Trust, and SDP.


Computing Environment:

• Expertise in supporting Windows Server / Storage (NetApp, Dell EMC, etc.) / etc.

• Experience in Network support covering Radio/Wireless – Motorola, Aviat and Cisco/Juniper/Fortinet/Palo Alto devices, etc.

• Familiarity with ESM – ServiceNow / Cloud-AWS/Azure