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PC Configuration and Installation Technicians

4 months ago

Houston, United States Serigor Inc Full time
Job Title: PC Configuration and Installation Technicians
Location: Houston, TX
Duration: 12 Month (Contract)

Job Description:
"ESSENTIAL SKILLS REQUIRED:
  • Acts as first line of communication and support for all software, hardware, and telephone-related issues.
  • Assists end-users with creating service requests (Cherwell) on desktop computers, and network-related problems or escalates to appropriate IT staff where necessary.
  • Follow up on open service requests (Cherwell) previously assigned and make inquiries on the unacknowledged and incomplete tickets within the allowed time for each task.
  • Upgrades and installs new computers and repairs / reimages existing computers on the client domain.
  • Ability to troubleshoot equipment such as computers, printers, scanners, telephones, etc.
  • Knowledge of network configuration.
  • Knowledge of software installation.
  • Follow inventory protocols for tracking all equipment
  • Assists in support of user accounts including but not limited to audit, security, violation enforcement, tag store operations, and telephones.
  • Technical knowledge including identifying hardware or software solutions to PoE for Physical Phones or Network connectivity for Softphones.
  • Knowledge of Cisco Unified Call Manager, Cisco Certified Enterprise, and NICE call recording.
  • Knowledge of Microsoft Intune
  • Experience in working with both Android and iOS devices.
  • Able to provide Application/Windows OS support, installation/configuration/patching, and data reporting. Lead and plan upgrades, software changes or implementations through SCCM
  • Thorough understanding of data center technologies such as networking, data security, TCP/IP, DHCP, DNS and physical data center best practices to resolve interoperability problems.
  • Perform general system administration duties in a Windows AD environment
  • An understanding of cybersecurity principles and the ability to identify and respond to security threats effectively
Performs other duties as required.
  • Experience in multitasking in a fast-paced environment
  • Experience in providing excellent customer service orientation.
  • Experience in effectively communicating verbally and in writing.
  • Experience in selecting and providing appropriate information to others.
  • Experience in acting as a spokesperson for the Service Desk.
  • Experience in working as a team member on group projects.
  • Knowledge of the principles of determining the source of the problem while on the phone with customers regarding desktop, network systems, or applications
  • Knowledge of basic research techniques and applications using Google or Bing.
  • Knowledge of Microsoft applications software.
  • Working knowledge of Application Generator/ApplicationXtender document manager.
  • Motivation to start working on a ticket, task, or project without needing to be told.
SPECIFIC CERTIFICATION OR QUALIFICATIONS REQUIRED:
  • High school diploma