Customer Support Representative

2 days ago

Norton Shores, United States Kelly Science, Engineering, Technology & Telecom Full time

Kelly Services is hiring Customer Support Representatives for an onsite opportunity in Norton Shores, Michigan. With us, it’s all about finding the job that’s just right.


Customer Support Representative I

Norton Shores, Michigan

Hourly Pay: $18/hr W2

Benefits + Paid Vacation

Onsite M-F 8am-5pm


The Customer Service Team manages the customer experience. Tasks include customer service, quoting, order entry, logistics, and sales order prioritization. Daily and weekly reporting is required to monitor the health of the business.


CSR Responsibilities:

  • Working within a group inbox to provide timely responses to customer orders, RFQ’s and all other inquiries.
  • Professional communication with customers, both internal and external, via phone and email.
  • Prioritizing customer response by level of urgency.
  • Checking inventory daily for incoming repair parts and owed cores from customers.
  • Checking Open Order, E-stock, RMA, Core and Add Bill reports daily to ensure parts are processing properly through every step.
  • Researching and requesting additional information as necessary from customer, SAP (order entry/MRP system) or digital/physical files.
  • Customer Core Management: Enter repair management orders, track, monitor, and send repair status updates, issue repair quotes, and facilitate the return of customer’s part to the customer or provide an exchange unit.
  • Front to back order entry, processing and final delivery to end customer.
  • Coordinating with Lead, Supervisor, Manager and Client on daily escalations, as required.
  • Coordinate with Vendor Representatives and Inventory Planners for part repairs and purchases.


Qualifications:

  • Previous CSR experience preferred.
  • Must have excellent verbal and written communication skills.
  • Strong attention to detail and exhibit excellent organizational skills.
  • Ability to work under deadlines in a fast-paced work environment.
  • Strong customer service background required in an industry that moves parts.
  • Computer literacy required in Microsoft Office Suite, experience in CRM and SAP is a plus.
  • Good MS Excel skills.
  • Logistics or Inventory Management experience preferred.
  • High school diploma is required; Bachelor’s degree is preferred.

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