Senior Management Executive 19

Senior Management ExecutiveThis position serves as the Bureau Director of End User Support (EUS) overseeing the Client Service Center, Field Services, and the Michigan Enterprise Contact Center (MiECC). Under the leadership of the Director of Center for Shared Solutions, this position determines the strategic direction for the development and implementation of customer-focused, shared technology support services for all State Government Executive Branch agencies. The position establishes program objectives, goals, and priorities providing leadership and oversight for the Bureau's $40M budget, with a focus on effective and efficient administration on inter-divisional and enterprise-wide customer service and end user support programs in the CSS portfolio. This includes developing budget recommendations, monitoring expenditures, and recommending solutions to budgetary needs as well as recommendations on policy and future department direction. This role is responsible for direction and oversight for 850+ staff, including contractors; providing support services for the 55,000-employee state workforce and directly impacts all State Agencies and the services they provide to Michigan's citizens.Knowledge, Skills & Abilities:Executive knowledge of IT, as well as possessing a general and financial management background.5 or more years of IT and business/industry work experience including strategic planning, project portfolio management, systems lifecycle management, service management, development, and delivery of shared services.5 -7 years of leadership experience in managing multiple, large cross-functional teams or projects, and influencing senior level management and key stakeholders.Strong understanding of technology and its application to achieve business objectives.Extensive knowledge of business operations, budgeting, business processes, and resources management.Highly motivated with ability to drive results.Excellent leadership, communications, relationship management and team motivation skills.Strong interpersonal skills and collaborative management style.Ability to allocate resources, implement management control and evaluation systems, develop and implement creative innovative solutions to complex problems, and to provide leadership.Ability to research and analyze technical information, and develop solutions, comprehensive policies pertaining to numerous subject matters.Ability to think strategically and holistically as well as translate strategy into action.Position Location: This position is located in Dimondale, MI. Candidates should confirm work location and schedule at the time of interview.Required Education and Experience:Education: Possession of a bachelor's degree in any major.Experience: Two years of professional, managerial experience.Additional Requirements and Information:You must attach a detailed resume and cover letter to your application (word or pdf). Failure to do so will result in your application packet being screened out as incomplete. If applicable, attach copies of official college transcripts to your application. (Internet version of transcripts will not be accepted) Failure to attach applicable transcripts may result in your application being screened out.Accommodations: If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator.State Employment: State of Michigan jobs offer rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The state also offers insurance benefits, retirement programs, vacation and sick leave, paid parental leave, paid holidays, bonus programs, military pay differential, tax-advantaged programs, student loan forgiveness, tuition reduction, and professional development.