Call Center Manager
4 weeks ago
Great Day Improvements - Call Center ManagerOverviewAs the Call Center / Inside Sales Manager, you will be responsible for managing and overseeing Great Day Improvements brands. You will monitor the departments of each brand to ensure that standards are being met, leads are being maintained, and goals are being achieved. The Call Center / Inside Sales Manager is the link between all departments at GDI and is expected to maintain communication with leaders in other departments across all brands. You're responsible for scripting, protocols, and training material for the Call Center / Inside Sales Department. In addition, you are responsible for staffing each brand and maintaining call center campaigns. The Call Center / Inside Sales Manager will work directly with their assistant managers to provide guidance and drive results. You will be responsible for reporting on each brand's performance and ensuring that goals are achieved. The Manager is expected to communicate with the other marketing teams and sales teams regarding leads, protocols, and scheduling availability. The manager will work with third party companies regarding lead generation, dialing software, and call center systems. You should be able to lead a large team of people and motivate them daily. You are expected to be available when necessary, during the duration of the work week.Pay Rate - $55,000 - $65,000 per yearLocation: Bedford Heights, OH (On-site)ResponsibilitiesManage brand results, staffing and production to achieve goals.Report and audit of entire lead workflow.Provide leadership and motivation to leaders and department.Keep the department up to date on processes and improvements.Create efficiency in processes and the ability to be dynamic when change is necessary.Track and maintain daily, monthly and yearly goals.QualificationsExcellent communication skills.Ability to multi-task and manage time effectively.In-depth understanding of the department processes and protocols.Strong analytical and organizational skills.Excellent interpersonal and team management skills.Education and Experience:1-3 years of experience in inside sales, customer service, and/or marketing required.Experience using a CRM system required.Compensation and Benefits: Competitive compensation packages Medical, Dental, and Vision Insurance with Plan Options Basic and Voluntary Life and AD&D Insurance for Employee and Family 401(k) Retirement Plan with company match Paid Time Off (PTO). For any vacation, personal, and sick day needs.Specialty Roles:**Seeking people with supervisor experience in Home Improvement Call Center - Inside Sales Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent (ISA) - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash SpecialistGDI is an Equal Employment Opportunity Employer#INDGDICCA
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Call Center Supervisor
2 days ago
Bedford, Ohio, United States Great Day Improvements Full time $40,000 - $80,000 per yearGreat Day Improvements - Call Center SupervisorAs the Call Center Supervisor, you will be responsible for providing excellent customer service by offering helpful solutions to customers' home improvement needs. You will monitor and evaluate the overall performance of the Call Center / Inside Sales department and have direct responsibility for the team during...
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Call Center Agent
2 weeks ago
Bedford, United States Great Day Improvements Full timeGreat Day Improvements - Call Center Agent / Inside Sales (Full-Time Call Center)Great Day Improvements is a collection of some of the best home improvement companies in the nation, and we are seeking a Call Center Agent to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the...
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Call Center Representative
2 weeks ago
Bedford, United States Great Day Improvements Full timeGreat Day Improvements - Call Center Agent / Inside Sales (Full-Time Call Center)Great Day Improvements is a collection of some of the best home improvement companies in the nation, and we are seeking a Call Center Agent to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the...
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Call Center Agent
2 days ago
Bedford, OH, United States Great Day Improvements Full timeCall Center Agent / Inside Sales (Full-Time Call Center) Great Day Improvements is a collection of some of the best home improvement companies in the nation, and we are seeking a Call Center Agent to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the U.S., supporting our...
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Call Center Agent
2 days ago
Bedford, OH, United States Great Day Improvements Full timeCall Center Agent / Inside Sales (Full-Time Call Center) Great Day Improvements is a collection of some of the best home improvement companies in the nation, and we are seeking a Call Center Agent to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the U.S., supporting our...
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Call Center Agent
2 days ago
Bedford, OH, United States Great Day Improvements Full timeCall Center Agent / Inside Sales (Full-Time Call Center) Great Day Improvements is a collection of some of the best home improvement companies in the nation, and we are seeking a Call Center Agent to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the U.S., supporting our...
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Call Center Agent
2 days ago
Bedford, OH, United States Great Day Improvements Full timeCall Center Agent / Inside Sales (Full-Time Call Center) Great Day Improvements is a collection of some of the best home improvement companies in the nation, and we are seeking a Call Center Agent to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the U.S., supporting our...
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Call Center Agent
2 days ago
Bedford, OH, United States Great Day Improvements Full timeCall Center Agent / Inside Sales (Full-Time Call Center) Great Day Improvements is a collection of some of the best home improvement companies in the nation, and we are seeking a Call Center Agent to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the U.S., supporting our...
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Call Center Agent
2 days ago
Bedford, OH, United States Great Day Improvements Full timeCall Center Agent / Inside Sales (Full-Time Call Center) Great Day Improvements is a collection of some of the best home improvement companies in the nation, and we are seeking a Call Center Agent to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the U.S., supporting our...
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Call Center Agent
2 days ago
Bedford, OH, United States Great Day Improvements Full timeCall Center Agent / Inside Sales (Full-Time Call Center) Great Day Improvements is a collection of some of the best home improvement companies in the nation, and we are seeking a Call Center Agent to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the U.S., supporting our...
