Customer Support Representative

6 days ago

Shady Spring, United States DISH Full time
Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs.

You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities.

Job Duties and Responsibilities

As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry.Tasks and ResponsibilitiesTeam members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include:Establish long-term customer relationships by providing exceptional service and one-call resolutionMaintain strong knowledge of our wireless products, accessories and pricing plansProvide product suggestions and sell our products and services to customersAccurately respond to customers’ questions regarding billing,

devices

, product features, troubleshooting, and hardware operationIdentify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiencyTransform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues

Skills, Experience and Requirements

All candidates must haveHigh School diploma, GED, or equivalent experienceAn awesome attitude with a customer-first mindsetA desire to work in a collaborative team environmentIdeal candidates will haveRelated customer service experience and/or training is a plusExperience in the wireless industry is a plusFamiliarity with wireless devices and their functionsFamiliarity with the process of changing wireless providersStrong sense of pride when assisting customers with pricing, wireless devices, services and productsAdaptability to different work environmentsHigh engagement throughout the entirety of their shiftWillingness to work flexible schedules - pay differential applies to weekends and evenings$2/hr additional per hour worked after 6 pm$2/hr additional per hour worked on weekendsAbility to smoothly operate Windows OS desktop computersAbility to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer toolsExcellent written and verbal communication skills with the ability to provide a high level of customer serviceWillingness to proactively communicate problems back to the businessA desire to continually improve and an openness to being coached and developed

What’s in it for you?Starting pay at $17.50/hr

An automatic promotion to level 2 that includes a 10% pay increase after 60 days

Opportunity is our greatest benefit

Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.We encourage personal and professional growth by supporting you with all the virtual tools to advance your career.

Company-provided equipmentExtensive

Benefits Package

Medical, Dental, Vision InsurancePaid vacation and sick time401(k) InvestmentsCompany-matched fundsTuition reimbursementHeavily discounted DISH, Sling, & Boost Mobile

330 free channels including premiums$5 monthly Sling Blue and Orange service$10 credit per line (up to 5) for Boost Mobile

Salary Ranges

Compensation: $17.50/HourBenefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here:

DISH Benefits

.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

  • Customer Service Representative

    2 weeks ago

    Shady Spring, United States DISH Full time

    Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart NetworkTM. Today, our brands include...

  • Customer Service Representative

    1 month ago

    Shady Spring, United States DISH Full time

    Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • Customer Service Representative

    1 month ago

    shady spring, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our brands include...

  • Wireless Customer Service Representative

    3 weeks ago

    Shady Spring, United States DISH Full time

    Job Description Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our...

  • Wireless Customer Service Representative

    7 days ago

    Shady Spring, United States DISH Full time

    Job Description Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our...

  • DISH | Wireless Customer Service Representative

    3 weeks ago

    shady spring, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our brands include...

  • Customer Service Representative

    6 days ago

    Shady Spring, WV, United States DISH Full time

    Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network . Today, our brands include...

  • Full Time Customer Support Representative

    2 months ago

    Silver Spring, United States Serene Marketing Inc. Full time

    Are you passionate about providing exceptional service and creating positive experiences for customers? Do you thrive in a fast-paced environment where your sales, communication skills and attention to detail are valued? If so, we invite you to join our dynamic Full Time Customer Support Representative team, a leading customer enrollment and sales firm...

  • Customer Service Representative

    4 days ago

    Shady Grove, United States Staffmark Group Full time

    Staffmark is hiring a Customer Service Representative in Shady Grove, PA. We are excited to support you in reaching your career and financial goals, providing the encouragement and resources needed to succeed. Apply today to be a part of a collaborative team dedicated to your success! Pay Rate: $18 - $20 per hour Shift: Monday - Friday | 8:00 AM - 5:00...

  • Call Center Representative

    6 days ago

    Shady Spring, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our brands include...

  • Call Center Representative

    6 days ago

    Shady Spring, United States DISH Full time

    Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart NetworkTM. Today, our brands include...

  • Customer Service Representative

    5 days ago

    Spring, United States VCA Animal Hospitals Full time

    Client Service Representative. We are seeking an experienced Client Service Representative to join our team in Spring, TX. At VCA Four Seasons Animal Hospital, we take our mission statement your pets health is our top priority and excellent servic Customer Service Representative, Customer Service, Representative, Client Service, Animal Care, Retail

  • Customer Care Representative

    4 weeks ago

    Spring, United States PrideStaff Full time

    CUSTOMER SERVICE REPRESENTATIVE - Our client provides state municipal, industrial, and commercial clients with innovative and cost-effective solutions for utility system management. From our roots in the southeast, Fast growth environment with establ Customer Care, Representative, Customer Service, Insurance, Utility, Billing, Staffing, Retail

  • Support Representative

    1 week ago

    Silver Spring, Maryland, United States Clark Creative Solutions LLC Full time

    We're seeking an experienced Support Representative to join our team at Clark Creative Solutions LLC in Silver Spring, MD. As a member of our customer support team, you'll be responsible for handling incoming calls, resolving customer issues, and providing exceptional support to our clients.ResponsibilitiesAnalyze customer situations to determine the best...

  • Customer Service Representative

    3 months ago

    Spring, United States U-Haul Full time

    Location: 1609 Spring Cypress Rd, Spring, Texas 77388 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    4 weeks ago

    Spring, United States Circle K Full time

    Circle K - 1625 Research Forest Dr [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...

  • Customer Service Representative

    4 days ago

    Spring, Texas, United States Which Wich Superior Sandwiches Full time

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we'd love to hear from you! As a Customer Service Representative at Which Wich Superior Sandwiches, you'll play a critical role in ensuring our guests have an unforgettable experience every time they...

  • Customer Service Representative

    6 months ago

    Spring, United States SP Plus Corporation Full time

    Overview: SP+ is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment,...

  • Wireless Customer Service Representative

    3 weeks ago

    Shady Spring, WV, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • Customer Service Representative

    4 days ago

    Spring, Texas, United States Goldfish Swim School Full time

    About UsGoldfish Swim School is an industry leader in the learn-to-swim community, dedicated to providing a safe and engaging environment for children to develop their swimming skills. Our mission is to empower kids to become confident swimmers and water safety experts.Our ValuesWe go above and beyond to create a GOLDEN Experience for our members.We believe...