Development Associate

1 week ago

Greensboro, United States Center for Creative Leadership Full time
Description

Who We Are

The Center for Creative Leadership (CCL) is a top-ranked global provider of leadership development, training, and solutions servicing a global customer base. From team-builders and problem solvers to creative thinkers and transformational visionaries, our people are the drivers behind our business. At CCL, you will have an opportunity to contribute to our mission of building better leaders and a better world. You will feel challenged and inspired while collaborating with a global team of thought leaders, practitioners, researchers, and partners. We share a collective passion for contributing to our clients‘ success, helping our teammates and colleagues grow and making a real difference in the lives of people around the globe.

What We Are Looking For

As a Client Development Associate, you will be at the forefront of our client engagement strategy, serving as a critical link between our clients and our solutions. Your role is to provide exceptional client service, drive sales, and ensure a seamless client experience from initial inquiry to long-term relationship management. You will collaborate closely with Sales, Marketing, and Customer Success teams to understand client needs, deliver tailored solutions, and contribute to our company‘s growth.

Key Responsibilities

Client Interaction & Support

  • Serve as the primary point of contact for all client inquiries, providing expert guidance and timely responses.
  • Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
  • Proactively follow up with clients to ensure all their needs are met and any issues are resolved.

Consultative Sales

  • Identify client needs and recommend appropriate products or services, positioning our offerings as the best solution.
  • Convert client inquiries into sales opportunities, driving revenue growth.
  • Consistently meet or exceed individual and team success targets.

Relationship Building

  • Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
  • Collaborate with internal teams to ensure a cohesive approach to client management and support.

Operational Excellence

  • Coordinate with various departments to ensure smooth client onboarding and service delivery.
  • Assist in the development and updating of client-facing materials, such as FAQs and product guides.

Market Insight & Reporting

  • Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
  • Prepare and present regular reports on client engagement, product performance, and market trends

Qualifications

  • Bachelor‘s degree in business, marketing, or a related field preferred.
  • 2+ years of experience in a professional services environment in a sales, customer service, and/or account management role(s), preferably in a B2B environment
  • Experience working with executive-level clients
  • Persuasive communication, negotiation, and relationship-building skills.
  • Proven ability to drive sales and achieve targets.
  • Proficiency in CRM systems and Microsoft Office Suite.
  • Ability to work effectively in a dynamic, team-oriented environment.

What You Bring

  • A client-first mindset with a passion for delivering outstanding service.
  • A proactive approach to identifying opportunities and solving problems.
  • The ability to work independently and as part of a collaborative team.
  • An eagerness to learn and stay current with industry trends and best practices.

Pay and Benefits

  • The hourly rate for this role starts at $25 USD. Offer will be commensurate with relevant qualifications and professional experience
  • This is a US-based position, offering a flexible hybrid work schedule, requiring candidates to reside within commuting distance of our CCL campus in Greensboro, NC. Hybrid work involves a mix of onsite and remote work, with at least 2 out of 5 workdays spent onsite.
  • 403(b) Savings Plan with employer contribution
  • Medical insurance
  • Telemedicine
  • Dental insurance
  • Vision insurance
  • Health savings and flexible spending accounts
  • Paid time off and paid holidays
  • Employer-paid short-term and long-term disability
  • Employer-paid life insurance
  • Employee and family assistance program
  • Various voluntary options for additional plans or coverage levels

The above statements are intended to describe the general nature and scope of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. The Center for Creative Leadership is an Equal Opportunity Employer.



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor‘s legal duty to furnish information. 41 CFR 60-1.35(c)

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