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Customer Service Representative

4 months ago

Oklahoma City, United States Insight Global Full time

Position: Healthcare Customer Service Rep

Openings: 1

Location: Fully onsite in Oklahoma City, OK

Duration: 9-month contract to hire

Shift: Night shift (10:00PM-6:00AM, weekend/holiday work required as needed)

Must haves:

  • Customer Service Experience
  • Compassion/Strong Work Ethic
  • Good Job Longevity
  • Great communication skills
  • Ability to work weekends and holidays when needed
  • Ability to pass a background check/drug test

Pluses:

  • Experience in the healthcare/medical field

Day to Day:

Insight Global is seeking a Healthcare Customer Service Rep to join the telecommunications team for the largest Oklahoma-owned health systems in Oklahoma City, OK. This person will be cross trained on customer service phone operating, as well as tele-sitting virtual patient monitoring systems, which this person will be rotating between. This role requires a high level of sensitivity and compassion when communicating with patients and caregivers. Please keep in mind that this is a hospital system and are open 24/7- This role will require great attendance and punctuality even on weekends and holidays as needed. Other responsibilities include:

  • Answer phones and route the calls to the appropriate recipient.
  • Oversee the virtual tele-sitting system which ensures that at-risk patients are being properly monitored.
  • Handle sensitive cases and situations with compassion and discretion.
  • Having great attendance and punctuality is a must.