Support Associate

4 days ago

West Springfield, United States Bob‘s Discount Furniture Full time

Retail Guest Support Associates

Part-Time and Full Time Career Opportunities

At Bob‘s Discount Furniture, we have fun, we love what we do and it shows in our expansive growth Our Retail Guest Support Associates are the cornerstones of Bob‘s success. Retail Guest Support Associates treat our customers in a cordial, respectful manner and are champions of the ‘Bob‘s Way‘ of delivering a world class customer experience, both in person and over the phone. Retail Guest Support Associates are computer savvy, have the ability to multi task, have strong interpersonal skills and are career minded team players that set the benchmark high for true customer service professionals. Retail Guest Support Associates are responsible for providing exceptional sales support by processing sales orders accurately and efficiently while maintaining a positive mindset. Our Retail Guest Support Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy.

‘No phony sales, no phony gimmicks, justeveryday low prices and value

We call it the Bob‘s Way because no one does it better‘ - Bob Kaufman Founder and President Emeritus

At Bob‘s we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun and team oriented work environment and great benefits

The Benefits and Perks

  • Feeling under the weather, we‘ve got you covered We offer National Health, Dental and Vision coverage

  • Life insurance - Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well

  • 401(k) Profit Sharing Plan - Generous Company match

  • Paid Personal/Sick Days

  • Paid Vacation, Sick Days, Holidays and your Birthday After all, your birthday should be a holiday

  • Employee Assistance Program

  • Our prices are already low, but why not more Generous Employee Discount

  • The flexibility of working a Retail Schedule (weekends, evenings & holidays)

  • Need a pay advance? Take advantage of Bob‘s Bail Out Program

  • Have an unexpected extraordinary expense? Take advantage of Bob‘s Helping Hand Program. Bob‘s cares and is here to help

  • And muchmore

Many of our benefits are paid wholly or in part by Bob‘s Discount Furniture and are available to eligible employees.

Job Responsibilities

  • Enter customer orders into system accurately and completely

  • Process payment to proper accounts

  • Answer incoming calls and respond to customer queries in a timely and courteous manner

  • Schedule deliveries that are convenient for the customer‘s and comply to Company procedures

  • Maintain all open orders and courteously communicate status with customers

  • Responsible for security of cash and other legal tender.

  • Prepare daily deposits in accordance with Company policies and procedures

  • Work daily reports according to Company requirements

  • Assist Retail Guest Support Manager when needed

  • Assist with cafe, showroom displays, tagging, and other tasks as needed to help maintain a customer friendly showroom in keeping with the standards of Bob‘s Discount Furniture

Required Qualifications

  • Flexibility to work a 5 day retail schedule that includes nights, weekends (both Saturdays and Sundays for Full Time, either / or for Part Time), and most holidays.

  • Solid knowledge and competence on Microsoft Office Products

  • Excellent phone manner

  • Strong cash handling skills

  • Excellent verbal and listening skills

  • Strong interpersonal and human relations skills

  • Proven analytical and problem solving skills

  • Ability to use sound judgment and decision making

  • Good coordination skills

It is policy of Bob‘s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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