Retail Regional Manager, West Coast

Retail Regional Manager, West CoastAt Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across several disciplines ecommerce, retail, design, and manufacturing.We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing facilities that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.The Role: Retail Regional ManagerSalary: 170K - 195KYour Mission: As a Regional Manager, you play a key role in driving the overall success of a large portfolio of stores. This includes achieving sales goals, improving profitability, and bringing Framebridge's brand vision to life. You will lead store teams to create a consistent, inspiring client experience and build a positive and value-driven culture, and support the development of high-performing, goal-oriented teams.Your Legacy: You are a strategic leader who is adept at driving sales, maximizing profitability, ensuring operational excellence, developing high-performing teams across your assigned region. You are a motivational leader with a strong business acumen, deep customer orientation, with an ability to inspire excellence at scale.Who You Are:10+ years in Retail Leadership, with at least 5 of those years overseeing 15+ locations. Experience managing 30+ locations strongly preferred.Experience fostering a culture of accountability and high performance while motivating teams to succeed, driven by clear communication through your direct report team and overall comms to the fleet.Exceptional financial and business acumen with strong P&L management experience.Excellent analytical skills; ability to interpret sales data and make data-driven decisions.Strong problem-solving, strategic planning, and organizational skills.Experience in the Retail sector with an interior design/creative background preferred.Experience in high-growth or high-touch, consultative retail environments.Outstanding written and verbal communication skillsProfitabilityDrive Regional Profitability: Assume P&L responsibility for the region, meticulously analyzing financial reports (sales, profit, loss, inventory) to identify trends, opportunities, and potential issues.Performance Management: Continuously monitor Key Performance Indicators (KPIs). Implement targeted strategies to address underperforming locations. Work with our direct reports to create strategies for improvement.Budget Oversight: Manage regional budgets, including payroll, travel, and controllable expenses, ensuring fiscal responsibility without compromising brand standards or customer experience.PeopleTalent Acquisition & Retention: Partner with People & Culture and retail leadership team to recruit, hire, and onboard top-tier management talent for all locations.Build a Leadership Pipeline: Actively coach, mentor, and develop Area and District Managers, identifying high-potential individuals and creating clear succession plans.Performance Culture: Foster a culture of high performance, accountability, and continuous improvement. Conduct regular performance reviews, provide constructive feedback, and manage all aspects of team performance.Servant Leadership: create a team environment that is driven, measured, and enhanced by our values.Training & Empowerment: Ensure all teams are proficient in product knowledge, sales techniques, and operational procedures. Empower leaders to make sound business decisions that benefit their store and the region, supporting Framebridge's 100% happiness guarantee.OperationsOperational Excellence: Enforce company policies, procedures, and operational standards across stores. Ensure consistency in execution, including art safety, chain of custody, visual merchandising, inventory management, and loss prevention.Store Visit Cadence: Implement a strategic store visit schedule to ensure all 30-50 locations receive appropriate levels of support, coaching, and compliance auditing.Visual Merchandising: Uphold and execute the brand's visual standards, ensuring all stores provide a compelling and consistent customer experience.Customer ExperienceChampion the Brand: Serve as the ultimate brand ambassador, ensuring that every store delivers an exceptional and consistent customer experience.Market Awareness: Monitor customer feedback, competitive activity, and local market trends. Provide actionable insights and recommendations to corporate partners (Marketing, Merchandising, Retail Operations, People & Culture, etc).Problem Resolution: Act as a senior point of escalation for customer and team member relations issues, resolving them professionally and effectively.Reports to: SVP of Retail StoresLocation: Remote/In-RegionWork Expectations/Travel: Be present in stores at least 60-70% of the work week to lead and support your teams. Travel approximately 75% of the week, including corporate meetings, key weekends and peak time. Prioritize travel based on strategic initiatives, prioritization of markets with business impact and development of teams to scale growth. Be a positive forcean advocate for change and a champion of what's possible.Time Type: Full timeFramebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.