HelpDesk Analyst

24 hours ago

Houston, United States Collabera Full time
Title: HelpDesk Analyst /Service Desk Analyst

Are you the right candidate for this opportunity Make sure to read the full description below.
Location: Houston TX,
Type of role: 6 Months Contract
Payrate: $20/hr -$30/hr

Job Description:
We are looking for a proactive and customer-focused Service Desk Analyst to provide first-line technical support to our internal and external users. The ideal candidate will troubleshoot and resolve IT issues efficiently while delivering excellent customer service. This role is essential in ensuring the smooth operation of IT systems and user satisfaction.

Key Responsibilities:

1. Provide troubleshooting and support for hardware, software, network, and application-related issues.

2. Assist users with password resets, account access, and basic system functionality.

3. Assist users with password resets, account access, and basic system functionality.

4. Monitor IT systems to identify and address potential issues proactively

5 . Perform routine system checks and maintenance tasks as required.

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