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Customer Service Specialist
4 months ago
Our client is seeking an experience B2B Customer Service Representative to join their team on a direct hire basis. This role will require onsite work M-F 8am-5pm in Franklin Park.
Main Objective: The Customer Service Representative is responsible for providing direct support to the outside Territory Sales Managers and ensuring a seamless and positive experience for all existing and prospective customers.
Accountable For:
1. Developing, supporting, and fostering sales within their respective sales group through strategic planning and positioning with Territory Sales Managers to help meet and exceed sales goals.
2. Responding to customer inquiries quickly and thoroughly to ensure their complete satisfaction with Semler’s products and services.
3. Serving as a technical resource for Semler customers and employees.
Specific Tasks:
1. Develop quotations and complete proposals while working with Territory Sales Managers and the Sales Group Manager.
2. Review customer purchase orders, verify bill of materials (if applicable), and enter orders as required.
3. Process and coordinate specific / specialized transactions for accounts with special handling requirements (Caterpillar, OWI, etc.).
4. Compose bills of materials for projects and repairs by coordinating with customers and internal employees as needed.
5. Coordinate with customers and internal employees to initiate and complete RMAs (Return Material Authorizations) for inspection and repairs.
6. Coordinate with appropriate departments to ensure on-time delivery of sales orders.
7. Provide support for house and management accounts (Caterpillar, WEOH, PWC’s, etc.) as appropriate.
8. Conduct post-sale follow up calls to ensure the order met expectations and the customer was satisfied with the transaction.
9. Perform routine follow up calls and conduct regular customer review calls as requested by Territory Sales Managers.
10. Act as a technical resource to solve customer problems using product knowledge and available resources.
11. Become familiar with specific customers’ applications and processes and understand how and why Semler products are used.
12. Understand the competitive landscape and learn how and why the products Semler represents are advantageous to customer processes versus competitive technologies.
13. Follow up on all vendor sales leads in conjunction with the Sales Group Manager.
14. Maintain a database of current and future projects’ statuses, updates, and necessary follow-ups to support Territory Sales Managers.
15. Collaborate with Territory Sales Managers, Sales Group Manager, and strategic vendor partners to determine essential strategic approaches to sales.
Requirements:
1.At least 2 years’ work experience in B2B (business-to-business) customer service is required.
2. Demonstrated proficiency in Microsoft Suite and Outlook. Experience with ERP systems is a plus.
3. Technical inclination / interest; having a “figure it out” factor.
4. Strong written and verbal communication skills.
5. Reliable transportation and availability to work required schedule
