Sr Manager, Reliability Engineering and Operations

5 days ago

Austin, United States Charles Schwab Full time
Position Type: RegularYour opportunity

As a Sr. Manager in Client Experience Technologies (CET), you will lead a Production Operations team for Schwab’s Retail Mobile Applications in addition to playing a critical role in guiding the development, automation, tooling and realization of SRE best practices. You will be responsible for:

  • Identifying tactical and strategic opportunities to improve service health, performance, reliability, and telemetry.
  • Leading the team with data driven mindset focusing on addressing key performance metrics such as MTTD, MTTR, Availability in close collaboration with Mobile development team.
  • Leading the design, architecture and implementation of availability and resiliency roadmap that delivers on modernized tooling and metrics.
  • Working closely with development team to define a sustainable operating model for Mobile applications focusing on platform scale, availability, fault tolerance and performance.
  • Leading the automation and IaaC practices to ensure teams are following patterns to ensure repeatability, consistency and portability.
  • Identifying toil and technical debt, develop a comprehensive plan and lead the team through the process of execution.
  • Driving a shift-left mindset and influence architectural decisions to ensure resiliency and scale at the outset of software development process.
  • Being a hands-on technical leader who will lead the team from the front and be able to inspire thought leadership in the team.
What you have
  • 10+ years of software development and site reliability engineering experience supporting production applications in a cloud-based environment.
  • 7+ years in DevOps engineering leadership focusing on complementing production operations with automation and tooling initiatives.
  • 7+ years of people leadership, supporting highly technical individuals including performance management, talent development, driving efficiencies and talent engagement.
  • 5+ years of experience defining, driving and implementing operational best practices (SLOs, SLIs, Error Budgets, Monitoring errors, capacity planning, blameless postmortems and toil management).
  • 5+ years of experience with CI/CD tools, logging, observability and telemetry solutions (Bitbucket, Bamboo, Github, Jenkins, AppDynamics, Splunk, Prometheus, Grafana etc.)
  • Proficient in programming languages to automate repeatable processes and building IaaC solutions (Python, Java, CloudFormation, Terraform)

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

  • 401(k) with company match and Employee stock purchase plan
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
  • Paid parental leave and family building benefits
  • Tuition reimbursement
  • Health, dental, and vision insurance

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