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Vice President of Hospitality Operations

4 months ago

Augusta, United States Goodwill Industries of Middle Georgia and the CSRA Full time

The Role of the Vice President, Hospitality Operations

Reporting to the President/CEO, the Vice President, Hospitality Operations will work closely with the CEO and executives to achieve GIMG's 2025 strategic plan success measures, through strategies that will enhance profitability and prepare the Helms College model for branch advancement and EHG model for franchise readiness. This key executive will lead the start-up and operations of all new hospitality operations, maintain benchmark controls and outcomes for existing properties, manage budgets, promote a culture of high performance, and mission education integration and philanthropy. As a member of the Goodwill Team, the VPHO is expected to understand and fully embrace the faith-based, "hand up" mission of Goodwill and demonstrate daily the core values of service, ownership, accountability, and respect.


Principle Accountabilities

  • Lead Edgar’s Hospitality Group to be three things: profitable, a provider of vibrant applied learning enterprises for the students at Helms College, and a daily stage to tell the Goodwill life-changing story in a manner that leads to philanthropic investment.
  • Maintain benchmark operational controls and outcomes in existing hospitality business lines.
  • Direct the start-up and operational leadership of all new hospitality operations to be launched as applied learning venues associated with Helms College within GIMG’s thirty-five county territory and franchise operations in other Goodwill territories.
  • Oversee development and implementation of budgets for multiple hospitality enterprise operations, responsible for meeting budget objectives for growth in revenues, gross margins, operating profit, and net cash flow. > Assure top-line business growth through increased accountability, innovation, increased sales, expanded operations, reaching new markets, and diversification.
  • Maintain continuous lines of communication, keeping the President informed of all critical issues.
  • Led a large team of direct and indirect employees to ensure the execution and completion of business goals; evaluated performance for compliance with established policies and objectives of the company and individual contributions in attaining business and mission objectives. > Promote a culture of high performance and continuous improvement that values learning, teaching, commitment to quality, and brand awareness and advancement with philanthropic investment results.
  • Promote Goodwill externally as a community-based non-profit with a key human and economic development role.
  • Work diligently to increase Helms College’s brand awareness and student enrollment.


Candidate Qualifications

  • A graduate business or hospitality degree is required.
  • Minimum five years of senior leadership of a restaurant group, an independent luxury resort, or an independent bakery company.
  • Multi-unit executive-level hospitality operations leadership experience is required.
  • Demonstrated experience creating and taking new business ventures from a concept to a successful profit-generating operation.
  • Superior budget and management skills involving multi-million dollar and multi-site operations.
  • General administrative skills including developing, implementing, and monitoring company-wide policies and procedures.
  • Excellent verbal and written communication and collaboration skills.
  • Strong people skills with abilities to partner with a dynamic leadership team, other department leadership, and interact with all levels of employees to achieve profit, vibrant applied learning, and fundraising.
  • Must be aligned with and energized by Rev. Edgar Helm's faith-based social enterprise model to eliminate poverty one career at a time