Field Account Manager

3 weeks ago

Horsham, United States UnitedHealth Group Full time

At UnitedHealthcare, we‘re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The KA Field Account Manager is the ‘Client Relationship Manager‘ responsible for providing proactive and strategic engagement with customers to further the relationship with UnitedHealthcare. The role will be responsible for educating customers on their benefit plans, UnitedHealthcare‘s core wellness tools and resources, and communicating various administrative/service-related changes to the customer (i.e., network or pharmacy preferred drug changes). A strong focus of this role will be training and educating on the UnitedHealthcare tools and resources that are available to our UnitedHealthcare customers and members. The KA Field Account Manager will also be responsible for conducting open enrollment meetings, wellness fairs, lunch and learns along with coordinating coverage with other offices/vendors if they are not available. This role also includes facilitating the relationship between the customer and the Central Service team (CSO/DCSM) and providing education on the correct service escalation paths for our assigned employer groups and their employees. This position reports to the local field market leader

If you are live in PA, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

The KA Field Account Manager is accountable for client and member education as well as escalated service issues of small to mid-size, standard/non-standard customers. In this position, the KA Field Account Manager is responsible for the following:

  • Coordinates, staffs, and conducts open enrollment meetings and wellness fairs
  • Acts as a strategic partner and consultative resource to the customer, responsible for the customer‘s total service experience
  • Deploys and trains customers on UnitedHealthcare‘s core wellness tools and resources
  • Meets with customers regularly to review service-related statistics including ideas for improving or enhancing the customer‘s experience
  • Communicates administrative or service-related changes to the customer
  • Reports and advises customers on the level of member engagement with wellness programs and other plan features
  • Addresses and partners with the central sales support and matrixed teams to resolve any escalated issues sent to the Field Account Manager, the Strategic Account Executive, or other field employee
  • Trains and educates customers on UHC eServices, eCR Reporting, and other eTools as appropriate

You‘ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Insurance license as required by law within 90 days of hire
  • 2+ years of experience in managing customer relationships
  • Demonstrated excellent oral and written communication skills
  • Superior presentation skills in both small and large group settings
  • Solid interpersonal skills with the ability to communicate and influence internal business partners
  • Advanced Analytical and problem-solving skills
  • Proficient in Microsoft Office and other virtual productivity tools
  • Valid Driver‘s License
  • Ability to travel as required (approximately 50%)

Preferred Qualifications:

  • 3+ years of health care industry experience
  • Human Resources or Medical Benefits experience
  • Proven ability to work with external customers such as employers, consumers, consultants, and brokers

*All employees working remotely will be required to adhere to UnitedHealth Group‘s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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