Order Intake Representative, Poland

24 hours ago


Warsaw, United States Exact Sciences Full time
Help Us Change Lives

We're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most.

Position Overview

The Order Intake Representative will be responsible for requisition receipt and intake of EMEA portal and orders in Warsaw, Poland.

Key Responsibilities:
  • Process incoming EMEA portal and orders.
  • Create customer service cases and set follow-up updates.
  • Conduct quality checks to ensure accuracy of data entry.
  • Send requests for specimens to pathology accounts and complete subsequent follow-ups.
  • Administer activities in pertinent queues.
  • Contact physicians and medical personnel to obtain required information.
  • Perform pathology setups and order kit boxes as needed.
  • Document phone calls and follow-up activities in Salesforce according to SOPs and customer service policy.
  • Provide assistance, information, and education to customers in accordance with department policies.
  • Work closely with billing teams to coordinate payer requirements.
  • Assist in building the existing customer base through exceptional customer service.
  • Adhere to relevant SOPs for data entry requirements.
  • Maintain a proper database of accounts and contacts.
  • Other administrative duties as assigned.
Requirements:
  • Strong customer service orientation.
  • Excellent communication and interpersonal skills.
  • Professional telephone manner.
  • Ability to identify errors and maintain attention to detail.
  • Willingness to pitch in and multitask as needed.
Qualifications:
  • High School Diploma or equivalent.
  • 2+ years of customer service experience.
  • Intermediate/Advanced German language proficiency (B2 or higher).
  • Able to work without visa sponsorship in the country of employment.
Preferred Qualifications:
  • Bachelor's Degree or equivalent experience.
  • Experience following SOPs in a healthcare or pharmaceutical setting.
  • Knowledge of additional languages such as French, Italian, Polish, Spanish, or Japanese.


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