Cashier - Full Time - Evenings

CashierAt Houston Methodist, the Cashier position is responsible for handling cash, credit and other forms of payment transactions in retail food operation areas. This position accurately and efficiently completes transactions, provides receipts and makes change. The Cashier position is responsible for preparing a cashier's report and depositing revenues following established Cash Handling Procedures. This position also provides support and assists in other areas of the retail food operation, including the food service areas, dining room and may operate relevant Food Services equipment. The Cashier position may be asked to assist in other food and nutrition service areas, as needed.Houston Methodist StandardPatient Age Group(s) and Population(s) ServedRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.Houston Methodist Experience ExpectationsProvide personalized care and service by consistently demonstrating our I CARE values:Integrity: We are honest and ethical in all we say and do.Compassion: We embrace the whole person including emotional, ethical, physical, and spiritual needs.Accountability: We hold ourselves accountable for all our actions.Respect: We treat every individual as a person of worth, dignity, and value.Excellence: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experienceInvolves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobActively supports the organization's vision, fulfills the mission and abides by the I CARE valuesResponsibilitiesPeople Essential FunctionsPromotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution.Responds positively to requests for assistance from customers, employees and visitors, using clear and professional communication to facilitate problem resolution. Responds to customer satisfaction, both urgent and routine requests, within established guidelines of the department. Escalates customer's complaints to Supervisor/Manager.Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.Service Essential FunctionsChanges and updates the menu boards. Maintains stock levels on all snack items in service area, i.e., beverages, chips, candy, etc.Maintains, cleans and organizes service and equipment areas.Contributes towards improvement of department score for patient satisfaction, through peer-to-peer accountability to service standards.Quality/Safety Essential FunctionsAccurately completes Cashier's end of shift report.Ensures logs are complete for Doctors, Volunteers, meal tickets, and other Charge Tickets according to procedures. May assist with food service, maintaining proper temperatures logs, coolers, etc.Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness, and HIPAA. Reports accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding hazards identified in the workplace.Finance Essential FunctionsUtilizes resources with cost-effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed. Practices cost control through proper use of supplies and equipmentReports/shares financial and/or operational metrics processes as directed by management, i.e. error/cancellation/voids.Accurately processes all cash register transactions. Gives proper change and a legible receipt. Consistently stays within the short/over Cash Handling guidelines and policy.Growth/Innovation Essential FunctionsContributes ideas towards improving the efficiency and effectiveness of department processes, based on the daily huddle, providing opportunities to recommend innovative solutions to management.Seeks opportunities to identify self-development needs and takes appropriate action by participating in in-services programs and continuing education. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan (MDP) on an ongoing basis.This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.QualificationsEducationHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)Work ExperienceOne year experience operating a cash register in a food service establishment or other equivalent situation. For HM internal employee, six months of work experience at Houston MethodistLicense/CertificationLicenses and Certifications - RequiredFood Handlers Permit -- Accredited food handler training course approved by the Texas Department of State Health Services (TXDSHS) or by the American National Standards Institute (ANSI)Ksa/Supplemental DataKnowledge, Skills, and AbilitiesDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesCapable of using basic mathBeing a team player, cooperating and assisting othersBasic calculator knowledgeKnowledge to comply with the local Food OrdinancesSupplemental RequirementsWork AttireUniform YesScrubs NoBusiness professional NoOther (department approved) NoOn-Call**Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.On Call* NoTravel****Travel specifications may vary by department**May require travel within the Houston Metropolitan area NoMay require travel outside Houston Metropolitan area NoCompany ProfileHouston Methodist The Woodlands opened in 2017 as the eighth hospital in the Houston Methodist system. This 187-bed, 470,000-square-foot, full-service, acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus, located at the intersection of I-45 and TX 242, is a medical office building, which opened in 2016. Medical Office Building 1 includes a breast care center, cancer center & infusion center, orthopedics & sports medicine, rehabilitation services, wellness services, and an outpatient laboratory in addition to multi-specialty physician practices. A second medical office building and 785-car parking garage opened in 2018.