Client Svc Ii Rep.

2 weeks ago

Oaks, United States Canon U.S.A., Inc. Full time


Client Svc II Rep.- Mailroom

Location

US-PA-Oaks

Company

Canon Solutions America, Inc.

Requisition ID

32098

Category

Facilities

Position Type

Full-Time

About the Role

Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.

Your Impact

Main Responsibilities:
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
- Responsible for communicating and training team in changes to workflow or procedure.
- Oversees and manages daily and monthly records on service activity.
- Effectively communicates with the client and staff.
- Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.

Mail/Courier Services:
-Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. -
-Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
-Researches and routes unidentified and generic mail.
-Receives, logs, delivers and tracks messenger items.
-Responds to customer requests.
-Performs routine upkeep of equipment.
-Records and tracks customer inquiries and fulfillment of requests.

Copy/Print Production/Copy Center:
-Responsible for prompt and accurate reproduction of all print requests.
-Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.
-Receives, logs, delivers and tracks all activity for reporting purposes.
-Responds to customer requests.
-Performs routine upkeep and basic maintenance of equipment.
-Records and tracks customer inquiries and fulfillment of requests.
-Performs daily convenience care functions as needed.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. H

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- Prior experience in a customer service environment.
- Good computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers‘ premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver‘s license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine‘s World‘s Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers‘ site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

#CSA

Posting Tags

#PM20 #LI-JZ1 #LI-ONSITE

Need help finding the right job?

We can recommend jobs specifically for you

Click here to get started.

  • Client Svc II Rep.- Mailroom

    4 weeks ago

    Oaks, United States Canon Solutions America, Inc. Full time

    Job DescriptionJob DescriptionClient Svc II Rep.- MailroomUS-PA-OaksJob ID: 32098Type: Full-Time# of Openings: 1Category: FacilitiesPA - Oaks-SEI-MSAbout the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.Your Impact Main Responsibilities:- Promptly informs...

  • Client Svc II Rep.- Mailroom

    4 weeks ago

    Oaks, United States Disability Solutions Full time

    Client Svc II Rep.- MailroomUS-PA-OaksJob ID: 32098Type: Full-Time# of Openings: 1Category: FacilitiesPA - Oaks-SEI-MSAbout the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.Your Impact Main Responsibilities:- Promptly informs supervisor of potential problems...

  • Client Svc II Rep.- Mailroom

    4 weeks ago

    Oaks, United States Canon Solutions America, Inc. Full time

    Job DescriptionJob DescriptionClient Svc II Rep.- MailroomUS-PA-OaksJob ID: 32288Type: Full-Time# of Openings: 1Category: Customer Service/SupportPA - Oaks-SEI-MSAbout the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.Your Impact Main Responsibilities:-...

  • Client Svc II Rep.- Mailroom

    3 weeks ago

    Oaks, United States Canon Solutions America, Inc. Full time

    Job DescriptionJob DescriptionClient Svc II Rep.- MailroomUS-PA-OaksJob ID: 32098Type: Full-Time# of Openings: 1Category: FacilitiesPA - Oaks-SEI-MSAbout the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.Your Impact Main Responsibilities:- Promptly informs...

  • Client Svc Ii Rep

    2 weeks ago

    Oaks, United States Canon U.S.A., Inc. Full time

    Client Svc II Rep - Print ProductionLocationUS-PA-OaksCompanyCanon Solutions America, Inc.Requisition ID32457CategoryField ServicePosition TypeFull-TimeAbout the RoleAdvanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.Your ImpactMain Responsibilities:- Promptly informs...

  • Client Svc II Rep

    4 weeks ago

    Oaks, United States Canon Solutions America, Inc. Full time

    Job DescriptionJob DescriptionClient Svc II Rep - Print ProductionUS-PA-OaksJob ID: 32457Type: Full-Time# of Openings: 1Category: Field ServicePA - SEI Investments-MSAbout the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.Your Impact Main Responsibilities:-...

  • Client Svc II Rep

    3 weeks ago

    Oaks, United States Canon Solutions America, Inc. Full time

    Job DescriptionJob DescriptionClient Svc II Rep - Print ProductionUS-PA-OaksJob ID: 32457Type: Full-Time# of Openings: 1Category: Field ServicePA - SEI Investments-MSAbout the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.Your Impact Main Responsibilities:-...

  • Client Svc II Rep

    4 weeks ago

    Oaks, United States Disability Solutions Full time

    Client Svc II Rep - Print ProductionUS-PA-OaksJob ID: 32457Type: Full-Time# of Openings: 1Category: Field ServicePA - SEI Investments-MSAbout the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.Your Impact Main Responsibilities:- Promptly informs supervisor of...

  • Client Svc Supervisor- Print Production

    4 weeks ago

    Oaks, United States Disability Solutions Full time

    Client Svc Supervisor- Print ProductionUS-PA-OaksJob ID: 32534Type: Full-Time# of Openings: 1Category: Field ServicePA - Oaks-SEI-MSAbout the Role Responsible for all on-site business activities for a specifically assigned customer account. Responsibilities include maintaining compliance with established standards and policies for the operation, managing and...

  • Client Svc Supervisor- Print Production

    4 weeks ago

    Oaks, United States Canon Solutions America, Inc. Full time

    Job DescriptionJob DescriptionClient Svc Supervisor- Print ProductionUS-PA-OaksJob ID: 32534Type: Full-Time# of Openings: 1Category: Field ServicePA - Oaks-SEI-MSAbout the Role Responsible for all on-site business activities for a specifically assigned customer account. Responsibilities include maintaining compliance with established standards and policies...

  • Customer Service Rep

    2 weeks ago

    Fair Oaks, United States Employ Partners Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepLocation: Marietta, GA 30066Pay: $18.00 per hourJob Type:  Temp-to-Hire, Full-TimeShift: 1st | Mon-Fri | 8:30am-5pm Looking for better pay and room for growth?We are looking for Customer-focused, Self-motivated, Team oriented, multi-taskers for a client of ours in the Marietta area....

  • Insurance Portfolio Strategist

    3 weeks ago

    Four Oaks, North Carolina, United States Becky Mitchiner - State Farm Agent Full time

    Company OverviewBecky Mitchiner State Farm Agent is seeking a results-driven Insurance Account Rep to join our team.Salary and BenefitsWe offer a competitive salary and a comprehensive benefits package, including paid time off, company parties, employee discounts, free food & snacks, opportunity for advancement, and training & development.Job DescriptionAs...

  • Supervisor

    2 weeks ago

    Oaks, United States Canon U.S.A., Inc. Full time

    Client Svc Supervisor- Print ProductionLocationUS-PA-OaksCompanyCanon Solutions America, Inc.Requisition ID32534CategoryField ServicePosition TypeFull-TimeAbout the RoleResponsible for all on-site business activities for a specifically assigned customer account. Responsibilities include maintaining compliance with established standards and policies for the...

  • Direct Support Professional 2

    2 months ago

    Thousand Oaks, United States Redwood Family Care Network Full time

    Job DescriptionJob DescriptionChanging Lives Shaping The FutureDIRECT SUPPORT PROFESSIONAL II -Thousand OaksJob Title: Direct Support Professional II Hourly Rate: $19.00 Shifts Needed: 6am-2pm Sun-TuesJob Status: Part TimeWork Locations: Thousand Oaks, CA Redwood Family Care Network is an innovative leader in delivering person-centered home and...

  • Direct Support Professional 2

    1 month ago

    Thousand Oaks, United States Redwood Family Care Network Full time

    Job DescriptionJob DescriptionChanging Lives Shaping The FutureDIRECT SUPPORT PROFESSIONAL II -Thousand OaksJob Title: Direct Support Professional II Hourly Rate: $19.00 Shifts Needed: 6am-2pm Sun-TuesJob Status: Part TimeWork Locations: Thousand Oaks, CA Redwood Family Care Network is an innovative leader in delivering person-centered home and...

  • Assembler

    2 weeks ago

    Green Oaks, United States Manpower Group Inc. Full time

    Our client, a leader in the light industrial sector, is seeking an Assembler Associate II to join their team. As an Assembler Associate II, you will be part of a dynamic manufacturing environment supporting various operational teams. The ideal candidate will have strong interpersonal skills, a proactive approach to problem-solving, and the ability to work...

  • Facilities Director for Adult Residential Services

    3 weeks ago

    Fair Oaks, California, United States Redwood Family Care Network Full time

    About the RoleAs a Facilities Director at Redwood Family Care Network, you will play a critical role in ensuring the health, well-being, and safety of clients in our Adult Residential Facility. This is a unique opportunity to join a dynamic team that prioritizes person-centered services and advocacy.About YouWe are looking for an experienced professional...

  • Caregiving Support Specialist

    3 weeks ago

    Thousand Oaks, California, United States Redwood Family Care Network Full time

    About the RoleWe are seeking a compassionate and dedicated Caregiving Support Specialist to join our team at Redwood Family Care Network.Job SummaryThe Direct Support Professional II supports individuals with developmental disabilities, promoting their quality of life by ensuring their health, safety, and well-being. As an advocate for our clients, you will...

  • RN Registered Nurse I/II

    2 months ago

    Thousand Oaks, United States Medix Full time

    Job Title: Registered Nurse (RN) - Psychiatric Care Network Location: Thousand Oaks, CA 91360 Schedule: Monday - Friday, 8:00 AM - 5:00 PM Dress Code: Scrubs (any color) Job Overview: We are seeking a dedicated and skilled Registered Nurse (RN) to join our Psychiatric Care Network team. This position offers the opportunity to work in a supportive environment...

  • RN Registered Nurse I/II

    2 months ago

    Thousand Oaks, United States Medix Full time

    Job Title: Registered Nurse (RN) - Psychiatric Care NetworkLocation:Thousand Oaks, CA 91360Schedule:Monday - Friday, 8:00 AM - 5:00 PMDress Code:Scrubs (any color)Job Overview:We are seeking a dedicated and skilled Registered Nurse (RN) to join our Psychiatric Care Network team. Thisposition offers the opportunity to work in a supportive environment...