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Solutions Architect

3 months ago

Sunnyvale, United States Raise Full time

We’re Hiring Our key client in clinical robotics is looking for additional members for their team. We have a ServiceNow (HRSD) - Solution Architect on the team.


Pay Rate: $88.89/hour on W2

Work Type: Hybrid - Sunnyvale, CA 94086 (Locals Only)

Duration: 6+ month contract (with possible extension)


Job Overview:

  • As a ServiceNow Solution Architect (HR) you will be responsible for developing a strong understanding of the business needs of the customer and how the ServiceNow application will support those needs.
  • You will be a part of the design team on the project and will assist in directing the ServiceNow implementation and certifying the solution design of strategic technologies during solution development.
  • This role will build and drive high-performing relationships with customers and other stakeholders within the team to ensure high-quality delivery of all aspects of solution development.

Key Responsibilities:

  • Gaining a full understanding of the customer’s current business processes.
  • Collaborate with stakeholders throughout the organization to capture and document a comprehensive set of business requirements.
  • Execute FIT/GAP workshops and define target process designs aligned with ServiceNow HRSD capabilities.
  • Configure the ServiceNow HRSD application to achieve the client’s business requirements.
  • Create the functional designs and collaborate with the technical (offshore) team for any gaps (interfaces, custom development …) that should be solved.
  • Write test scenarios and execute functional testing.
  • Assist in integration testing.
  • Support customers during UAT.
  • Create training material and conduct training of customers.
  • Assist with the architectural design and impact analysis for (new) requirements.
  • Assist with estimation and planning of project activities.
  • Stay up to date with the latest capabilities, functions, and features in ServiceNow HRSD and spread this knowledge with the team.
  • Contribute to building and implementing technical best practices and procedures.

Qualifications:

  • Minimum of 8 years of hands-on experience, and you have been involved in multiple ServiceNow implementation projects as a ServiceNow application consultant.
  • Consulting experience in gathering requirements, creating user stories, conducting demos, mapping customers’ HR processes to ServiceNow HRSD capabilities and specific HR modules within HRSD, and sharing best practices from past projects on how other clients have met the HR challenges using the ServiceNow HRSD module.
  • Experience in leading Client workshops with customers across HR business units.
  • Experience implementing the following HRSD components: Case, HR Services, Knowledge, EDM, Employee Relations, Lifecycle events (onboarding and offboarding), Notifications, Surveys, Reports and Dashboards
  • Ability to listen, interpret, strategize, and consult on HR processes and map them to HRSD capabilities and solutions.
  • Excellent interpersonal skills and demonstrated customer-centric approach to work.
  • Excellent communication skills, both verbal and written.
  • Excellent reporting and presentation skills.
  • You can work independently, as well as in project teams and take ownership and responsibility.

Preferred Qualifications:

  • Proficient in Employee Service Center.
  • You are CIS-ServiceNow HRSD certified or are willing to achieve this certification soon.
  • Other ServiceNow certifications are a plus.


Raise PBC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans' status, sexual orientation, or any other characteristic protected by law. Raise PBC is an equal-opportunity employer encouraging diversity in the workplace.