Associate Vice President, Operations

Associate Vice President Of OperationsHealthmap Solutions is the future of specialty health management that focuses on progressive diseases, with a particular expertise in kidney health populations. Healthmap Solutions uses clinical big data resources and high-powered analytics to power complex specialty health management programs. Healthmap Solutions is a diverse, growing company committed to our clients and our employees. We are champions for better health, for those who need us most.The Associate Vice President (AVP) of Operations is primarily responsible for Healthmap's non-clinical teams and effective member engagement. The AVP, Operations will partner across the company to provide non-clinical support to clinical campaigns and other operations initiatives. This role will work with Healthmap's senior leaders to improve operational efficiency, improve member engagement, and assist with oversight of critical day-to-day non-clinical functions. As a key leader they are directly responsible for driving operational results while acting as a thought leader at Healthmap. This position will lead teams to achieve desired outcomes. Finally, the position will assist key senior leaders to operationalize new products.Responsibilities:Strategic oversight of Healthmap's non-clinical operationsAlignment with the clinical services team and Regional Vice PresidentsLead multiple teams that include and may be subject to change o Mail Fulfillment Direct oversight of the mail fulfilment center including mail vendor management o Member Engagement Provide operational and strategic leadership for the outbound call center team that is charged with obtaining consent from members to join Healthmap's Kidney Health Management program o Workforce Management providing support to both clinical and non-clinical departmentsDrive operational efficiencyManage all Member Incentive Programs ensuring appropriate ROI and effectivenessVendor management of supporting telecom and mail servicesDevelop additional reporting capabilities to monitor team effectivenessWork directly with key senior leaders within Clinical Operations to improve operational efficiencyWork directly with the Account Management Executives to enhance operational offerings while overseeing operational resultsEnsure company adherence with legal and regulatory requirementsConduct quality improvement and outcomes studiesParticipate in customer management activitiesBusiness lead for new solutions and product developmentPerform other related duties as assignedRequirements:Bachelor's degree from an accredited four-year college or university, Masters degree preferredAt least 10 years' experience in a leadership positionOperations experience requiredOperational clinical cross functional matrix experienceExperience with running Inbound and Outbound Call CentersExperience managing teams that engage with customers directly (B2C operations) highly preferredExperience with health insurance companies and related vendors highly preferredExperience leading mail fulfillment teams preferredSkills:Excellent presentation skills, interpersonal skills as well as excellent written and verbal communication skills to target audienceStrong relationship building skills, prioritization and solutions orientedStrong strategic thinking, critical thinking, analytical ability, verbal, and written communication skills to target audienceMetrics driven ability to understand key goals from program and understand reporting results to communicate areas of opportunity to all stakeholdersAbility to manage multiple prioritiesMust be proficient in Microsoft Office Outlook, Word, Excel, PowerPoint etc.Travel:Limited Travel, scheduled per needs of the businessAmericans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As an Equal Opportunity Employer, we will not discriminate against any job candidate or employee due to age, race, religion, ethnicity, national origin, gender, gender identity/expression, sexual orientation, disability, familial status, veteran status, marital status, parental status, or pregnancy. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.