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People Operations Specialist

4 months ago

Cupertino, United States Splashtop Inc. Full time

Who we are?

We are Splashtop. Our solutions are used by customers that include everyone from multinational enterprises and academic institutions to small businesses, MSPs, and individuals. With our products, we provide an in-person experience users need, with security IT can trust.


Headquartered in San Jose, California (USA) and founded in 2006, Splashtop has 4 offices in Asia-Pacific and we have recently opened our European headquarters in Amsterdam (Netherlands). From our offices, ~350 Splashtop-ers serve more than 250.000 corporate customers.


We always deliver what we promise and scaling hard, with a stunning Net Promoter Score of +93 and 85% of the Fortune 500 companies who enjoy Splashtop products globally. We are a healthy cash-flow positive company who has achieved the aspirational Unicorn status of $1B valuation thanks to our 30+ million happy users. This is a unique opportunity to join a pre-IPO company with a huge personal and organizational growth perspective.


Each Splashtop employee can have a real impact on the total company result. We are a young, fast-growing company, we respect and are transparent to one another. In this role you We all work hard to exceed customer expectations, we are collaborative, positive thinkers and always improve our solutions and services. Besides hitting it hard we also enjoy and celebrate our success with our teams. We pride ourselves on our company culture. Happy employees, create happy customers


The People Operations Specialist is a key HR role focused on enhancing employee experience, implementing HR policies, and supporting the day-to-day operations of the HR department with a tech-savvy approach.


This position is dedicated to ensuring that HR processes run smoothly and efficiently. It plays a crucial role in enhancing the employee experience from onboarding to offboarding, implementing human resource policies, and maintaining HR data and systems.


If you’re passionate about HR and thrive in a fast-paced environment, we’d love to welcome you aboard.


The key responsibilities of this role will be:

  • Manage the onboarding and offboarding process including maintaining accurate personnel profiles in HRIS, collaborating with IT, and managing personnel changes via Jira ticket system
  • Process employment verifications, unemployment claims, and EI-9 process
  • Maintain accurate and up-to-date employee personnel records, including changes in salaries, benefits, and personal information. Ensure data integrity and confidentiality of sensitive employee information
  • Serve as the primary point of contact for employee inquiries on HR policies, benefits, and workplace issues, ensuring a timely and empathetic response
  • Coordinate daily benefits processing. Handle new hire enrollments, COBRA administration, life events approval, and perform monthly billing audit
  • Assist payroll department by providing relevant employee information (e.g. leaves of absence, time off, and personnel changes)
  • Collaborate with department managers to identify staffing needs, job specifications, job duties, qualifications, and skills
  • Assist in the development and implementation of HR policies
  • Support ad hoc HR initiatives, including company events, and teammate recognition
  • Performs other duties as assigned


Required Qualifications:

  • 3+ years of experience in an HR Coordinator, HR Specialist or other HR role partnering with all levels of the organization
  • Bachelor's degree in Human Resources, Business Administration, or a related field
  • Proficiency in using ADP WFN
  • Demonstrated knowledge of federal and state HR regulations
  • Exceptional attention to detail, highly organized thinking, and ability to handle multiple and constantly shifting priorities
  • Experience working in a variety of modalities (i.e. in-person, remote, out-of-State, etc)
  • A commitment to diversity, equity, and inclusion in all HR practices and policies
  • Desire to learn and continually improve, and to help others do the same
  • Demonstrated experience in relationship building with excellent written and verbal communication skills


What we have to offer:

  • A dynamic and supportive work environment
  • A competitive salary and performance-based incentives
  • Incredible and continuous learning experience for professional growth and development
  • Fast-paced environment where we celebrate successes and have a lot of fun while working
  • An amazing crew of other hard working and passionate people from all over the globe


Splashtop is a proud equal opportunity employer, dedicated to creating an inclusive workplace that celebrates diversity. We value the unique skills and experiences brought by individuals from all backgrounds and identities, including but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, socioeconomic background, or individuals reentering the workforce. We especially encourage applications from underrepresented groups such as women, racial and ethnic minorities, LGBTQ+ individuals, people with disabilities, and veterans. At Splashtop, we believe diversity drives innovation, and we are committed to fostering an environment where everyone feels welcomed, respected, and valued.