Manager
7 days ago
Ardent Health Services (AHS) is a national health care services company headquartered in Nashville, TN. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care. Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 30 hospitals, 4,423 patient beds, 23,000 employees, and 1,700 employed physicians. Within the industry, we are noted for recognizing that every hospital is as unique as the community it serves. This in-depth understanding of how health care works at the local level is one of our great strengths.
POSITION SUMMARY
The Manager, Revenue Cycle Systems provides direction, day-to-day coordination, and HR responsibility to the members of the application team. The Manager will have overarching responsibility for Resolute Hospital Billing and Hospital Billing Claims Information Technology (IT) applications‘ support, design, instruction, and ongoing optimization. Further responsibilities include but are not limited to direct management of analysts, identifying and mitigating project risks, supporting the applications users and assisting in the implementation of all application projects.
Responsibilities
- Work with Digital, Data, Technology, and Innovation (DDTI) leadership team to collect, analyze and document technical, clinical, or business operations artifacts and translate problems into solution-oriented initiatives.
- Responsible for developing and monitoring the development roadmap for the applications in assigned area.
- Evaluates current state processes and identifies gaps to future state process around application use to maximize departmental and organizational efficiency and effectiveness.
- Responsible for team member performance evaluations, merit, and promotion decisions.
- Responsible for defining work assignment and workload management for team(s).
- Assists in enforcement of project deadlines and schedules.
- Manages resources in accordance with project schedule.
- Provides ongoing analysis, maintenance, and technical and functional support for systems throughout the organization.
- Assists with departmental budget planning and resourcing.
- Participate in after-hours support On-Call rotation and onsite support during go-live or upgrade activations.
Qualifications
Education & Experience:
- BA/BS degree (equivalent experience may be considered on a case-by-case basis).
- Epic certification required - Resolute Hospital Billing Administration or Resolute Hospital Billing Claims Administration.
- Minimum of 7 years‘ experience - IT applications support in Resolute Hospital Billing or Hospital Billing Claims.
- Minimum of 5 years in IT implementing and supporting applications.
- Established experience with large scale/large projects with team of 5 or more members.
- Experience developing the following items with Project Management: (1) Standard work breakdown structure; (2) Resources and critical path; (3) Project scope; (4) Issues identification and oversight; (5) Change control processes; and (6) Stakeholder communications.
- Minimum of 3 years‘ experience in information technology management, preferred.
- Minimum of 3 years‘ Service Now experience, preferred.
- Experience designing and supporting healthcare or business systems and integration with third party applications.
- Experience with workflow and operations within a hospital or health system.
Knowledge, Skills & Abilities:
- Proven ability to understand business issues and objectives as well as the ability to translate them into application solutions.
- Ability to travel up to 25%.
- Excellent verbal and written communication skills.
- Ability to facilitate effective team interaction
- Demonstrates ability to communicate information to internal and external customers in a clear and concise manner; And displays an ability to communicate difficult/sensitive information tactfully
- Able to independently represent team in operational meetings with corporate or facility leaders.
- Strong understanding in the areas of application technology and system design.
- Understands federal & state regulations pertaining to applicable business area.
- Strong understanding in the areas of application technology, architecture, database, and system design.
- Proficient with Word, Excel, PowerPoint, and video-conferencing solutions.
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