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Information Technology Technical Support

4 months ago

Oceanside, United States ACL Digital Full time

IT Lab Support

Location: Oceanside, CA – 92056 - 100% onsite

9+ months contract with possible extension

Description:

  • 100% onsite in Oceanside
  • Duration: approx 9 months
  • Reason for need: IT Lab Support/ help fill project gaps
  • Hours: Mon-Fri business hours (8am-5pm; 8:30-5pm etc)

Job Description:

  • Perform Oceanside platforms system administration, configuration and validation tasks
  • Provide systems administration and technical support in a non-GMP environment
  • Provide end-user support and training including troubleshooting problems at the application level (includes working with vendors to resolve issues)
  • Co-ordinate with Infrastructure, IT, and Database administrators to ensure continuous system availability
  • Document and manage lab system defects and issues, assessments, and resolutions
  • Upgrade of instrument PCs as needed
  • Interface with vendors during instrument PMs and Instrument repairs or upgrades
  • Coordinate with scientists and lab users to facilitate lab PC changes and systems patching
  • General onsite support for Oceanside labs related instruments and PCs
  • Manage backups for lab PCs
  • Process and manage documentation for data integrity initiatives for Oceanside labs

Seeking 3+ years of Experience

Must Have Requirements/Skills:

  • Be able to support users, provide system maintenance and upgrade.
  • Strong communication skills
  • Configure PC
  • Install, upgrade software
  • Support first line of troubleshooting
  • Work with vendor to support OQ (make sure the instrument works)

Nice to Have Requirements/Skills:

  • -Troubleshooting Zebra printers
  • -Administer Bomgar
  • -Evaluation of SDMS needs

Education Requirements:

  • BA/BS + 3 years experience (or willing to review candidates with no BA/BS degree, if they have an additional 3 years of experience to substitute for college degree)
  • Experience in these systems: Bomgar, SDMS, Empower, Lab instruments and lab instrument PCs

Additional Info:

Internal Team is Biologics Informatics and Data Science - approx 5 ppl total - responsible for the following within Gilead:

  • Supports Biologics Process Development with architecture and structure for current and future data analysis and design.
  • Deliver solutions to Process Development in data analysis and informatics using the latest technologies available.
  • Develop new algorithms to solve problems when necessary
  • Supports the non-GMP Biologics lab instruments and PCs
  • Supports the non-GMP chromatography data system (Chromeleon)