Customer Success Manager, Biopharma

Customer Success ManagerDatavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. We are looking for an experienced Customer Success pro who thrives in a fast-paced environment. Customer success is the value organization of Datavant Life Sciences. We are accountable for driving meaningful, measurable outcomes for our customers by aligning our products and services with their strategic objectivesmaximizing value, accelerating time to impact, and fostering long-term, expansive relationships. As such, we need an experienced relationship management individual who can drive success for our customers. This role includes responsibilities for Customer Success outcomes (e.g., value realization, customer satisfaction, renewals, etc.) and activities (e.g., delivery, adoption, advocacy, retention, etc.)You Will:Own account management and value management for a dedicated account portfolio of up to 15 accounts in our biopharma segment, with a special focus on end-to-end accelerating value within your portfolio.Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goalsExcel in advanced program management and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to escalate complex edge cases effectivelyInfluence future lifetime value through higher product adoption, customer satisfaction and overall health scoresThrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the businessWork effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts.Take a self-service-first approach to problem solving and navigating questions internally and externallyBe a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard workHelp create a company-wide culture of customer-centricityWhat You Bring To The Table:7+ years experience in healthcare technology and customer facing roles (required)Proven ability to build deep, trust-based relationships with customer stakeholdersSeasoned strategic program and project manager focused on connect the dots thinking that puts client value at the center of everythingSkilled at expanding relationships beyond direct contacts through rapport-buildingDemonstrated ownership of complex, high-value customer accountsStrategic thinker who connects cross-customer trends to shape value propositions.Effective and empathetic internal and external communicationPrevious experience working in one or more of the following areas (required):Experience working within RWD health analytic companies, CROs, or systems integrators in the healthcare sectorApplication of RWD and RWE in the pharmaceutical and life sciences spaceUnderstanding of drug development and/or clinical trialsDatavant is committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The estimated base salary range (not including variable pay) for this role is: $120,000$150,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis.