Associate Director

2 days ago

Chicago, United States Tbwa ChiatDay Inc Full time

Rocket Travel by Agoda is the strategic partnerships arm of Agoda, part of Booking Holdings (NASDAQ: BKNG). Rocket Travel by Agoda partners with global brands to bring their customers rewarding and engaging travel experiences that deliver value, maximize rewards, and build customer loyalty for partners’ brands.

Rocket Travel by Agoda is looking for an Associate Director of Supply Strategy to join our growing Commercial team. In this role, you’ll own the supply optimization strategy across all verticals for our white label business. This includes managing supply relationships within our Booking Holdings companies and acting as the external supply expert for both our existing partners and new business prospects.

Rocket Travel by Agoda is a place where you:
  • Work with teammates across the globe who have a passion for finding solutions backed by data and strategy.
  • Take moonshots by going above and beyond to hit and exceed our goals as a team.
  • Rise together by working collectively to elevate ourselves, supporting one another and catching each other when we fall.
  • Own decisions and take action that can be implemented in a matter of days (or hours).
  • Receive a competitive compensation package, including bonus, 401k with match, flexible vacation time, maternity and paternity benefits, health, and dental insurance.
  • Total Compensation is based on experience - Salary: The starting point for base salary is $130,000 Bonus: up to 25%
  • Can have a hybrid work schedule. We strongly prefer a candidate who can work a hybrid schedule in our Chicago West Loop or New York Empire State Building office where teammates can connect in real-time. We are open to remote for the right candidate.
  • Share your passion for travel with equally adventurous and spontaneous teammates.
  • Work within Booking Holdings (NASDAQ: BKNG) group of companies to create travel solutions that build customer loyalty for partners around the world.
As an Associate Director of Supply Strategy at Rocket Travel, you will:
  • Analyze existing supply to define business outcomes and constantly assess areas of improvement, and then act on that analysis. Establish Supply KPIs to guide measurements of success and track progress along the way, reporting internally and externally on what is working well and where help is needed.
  • Own Supply relationships with Booking Holdings companies. We work closely with our sister companies to ensure the best and most optimized supply for our partners.
  • Lead Commercial efforts to source and negotiate commercial terms for new supply in partnership with sister companies or uniquely for Rocket. Directly or indirectly support negotiations, creating aligned economic structures.
  • Manage new and existing hotel rate channels within a complex, internal system and collaborate with sister brands on the creation of new rate channels that meet the unique needs of our partners.
  • Act as the thought leader externally, collaborating with partnership and business development team members to serve as the supply expert at Rocket during partner QBRs, supply extension negotiations and new business pitches.
  • Partner with product and engineering teams to define and deliver product features, tests, enhancements, and launches related to supply. Facilitate clear communication between external suppliers and internal teams.
  • Oversee supply related special programs, projects and promotions that enhance existing partner or future prospect partnerships with RTA.
  • Implement, improve and manage processes around supply escalations across all verticals and issue types to ensure timely responses and remediations.
  • Be scrappy. We’re a small team and often wear many hats. Some projects may not be completely defined. This individual will take a resourceful approach to what’s needed and drive results.
About you:
  • You have 10+ years of relevant experience, preferably in B2B2C, supply management, or travel.
  • You demonstrate exceptional organizational skills with the ability to manage multiple tasks and projects efficiently, ensuring timely completion and high-quality results.
  • You exhibit strong communication skills, both verbal and written, to effectively collaborate with team members, stakeholders and clients, ensuring clear and concise information exchange.
  • You prepare and deliver complex presentations with a well-defined strategy and synthesized takeaways to large internal and external business and technical audiences.
  • You display outstanding prioritization skills to effectively manage competing deadlines and allocate company resources and your time efficiently, ensuring that focus is on critical and impactful projects.
  • You have excellent data skills and a proven ability to leverage analytics and quantitative methods to inform and influence decision-making.
  • You are outcome-driven, providing specific instances of when and how to hit KPIs.
  • You always put the customer front and center. Customers can be a traveler, partner, or even colleague. You ensure a focus centered around solving pain points.
  • You have strong skills with key business tools, SQL knowledge is a must.
  • You understand business objectives. You establish goals for yourself, your supply partners and internal counterparts. In negotiations, you understand tradeoffs and work to create the best deal for all parties.
  • You have a keen knowledge of technology and product development with the ability to vary your communication based on the audience, both internal and external.
  • You continuously seek feedback. You have a growth mindset, are comfortable soliciting thoughts from others, and are curious to learn from a spectrum of perspectives.

About Rocket Travel by Agoda

Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career. We encourage all applicants looking to expand their knowledge working alongside talented, dedicated colleagues to apply to our team.

Note on general employment requirements

Candidates should be authorized to accept employment in the US from any employer, should be willing to start within three weeks of accepting an offer, and should be able to work the same daily working hours as our Chicago office.

Equal Opportunity Employer

At Rocket Travel by Agoda, we pride ourselves on being companies represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Rocket Travel by Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

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