Customer Support Representative

2 weeks ago

Hilliard, United States Contactus LLC Full time
Customer Support Representative

Training Start Date: 12/2/2024

Training Hours: M - F 9 a.m. - 5:30 p.m. EST

Production Hours: Shifts M - F (no weekends) the hours are 10:30 a.m. - 7:00 p.m. EST

Location: WAH. Must meet requirement (1 day of Pre-training orientation onsite TBD based on equipment delivery date.

About The Customer Support Representative:

The Customer Support Representative will be responsible for ensuring the customer's needs are met via inbound calls. The rep will provide exceptional service to existing customers through service-related transactions, including processing transactions.

Responsibilities:

  • Respond to customer inquiries via inbound and outbound service telephone interactions
  • Customer inquiries may include processing payments, attempting to get customers to sign-up for recurring payments, processing cancellations (will not be asked to "save" customer), resolve billing issues, eService inquiries and password resets
  • Handle customer inquiries while being polite, professional and in an efficient manner, as measured by customer feedback scores
  • Following call scripts to ensure compliance and to promote company offers and options
  • Must be comfortable taking 35 - 50 calls per day

Qualifications:

  • Must be at least 18
  • Must have HS diploma or GED
  • Must be able to pass a speed test for high-speed internet
  • Must have an ethernet cord, a high-quality headset with microphone and a quiet workspace

  • Flexibility in schedule
  • Solid to advanced PC skills
  • Ability to navigate multiple computer programs
  • Ability to use dual monitors
  • Excellent prioritization and multi-tasking skills

  • Excellent listening skills
  • Contact center experience considered a plus

Benefits:

  • Paid Time Off
  • Paid Training

  • Medical/Dental/Vision Insurance
  • 401K Plan
  • Opportunity for advancement
  • Competitive starting wage
  • Work in the comfort of your home

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement:

ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

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