Messaging Engineer

2 months ago

Jacksonville, United States Randstad Digital Full time

Locations include - Addison (highly preferred), Jacksonville, Chicago


Hybrid schedule 3 days/wk in the office


We can think of this as an Exchange SME. Manager wants this person to have a deep understanding of the fundamentals/ origin of exchange i.e. how it works (obvious one), how it was put together by microsoft, etc.


Note: This is for Microsoft On-Premises and versions 2016 and 2019 are the main focus. Exchange Online is not desired and is too current.


Looking for candidates with the following:

  • 3-5 years of Exchange on-premise experience with versions 2016 and 2019
  • 3-5 years of experience with Exchange on-premise operations and/or support experience


Additional requirements include:

  • Scripting and automation experience using Powershell in the above Exchange platform versions
  • Worked in an email environment with greater than 50,000 email seats


2 Webex interviews- 1 Technical round with 2-3 Exchange engineers from the team and 1 casual conversation with the hiring manager

Late July/ Early August start


Position Summary

  • Global Cloud/Email Architecture and Engineering is looking for an infrastructure engineer to join our Global Exchange Engineering team.
  • The candidate must be a self-motivated individual with experience in designing, engineering, testing, and implementing Exchange platform infrastructure solutions for Exchange on-premise.
  • You must possess a unique blend of technical and customer facing skills. Be an out of the box thinker and able to directly engage with all stakeholders - security, compliance, data, user experience, business, engineering, procurement, and governance.

This includes:

  • Responsible for email infrastructure hardware planning, procurement, and installation management; including data storage
  • Responsible for email configuration engineering, management, and support of global email services with careful regard to availability, connectivity, performance and security
  • Responsible for 3rd level design involving multiple messaging technologies (including Exchange 2010, Exchange 2016, and Exchange Online)
  • Participate and oversee efforts in audits related to global email services and Exchange infrastructure
  • Have deep understanding of email infrastructure components: SMTP servers, transport servers, load balancers, DAG, EWS, RPC, ESE, file storage, XSO, CTS
  • Support business and client group requirements for access, and administration
  • Help define test strategies for migrations and translations of configurations to mitigate outages and loss of service
  • Help define and develop project plans (Define, roughly create, status and update)
  • Work with a project team (Project Managers, Product Manager, System Administrators, Architects, and Stakeholders) in a high communication standard manner
  • Write technical documents, and alter existing technical documents
  • Will be working in detailed change management processes and configuration processes
  • Write robust, high-performance, Java code for our real-time-bidding (RTB) and ad serving platform

Required Skills

  • Degree in Computer Science, Engineering, Education, Information Systems, Technical, Information Technology, Computer Engineering, Business, Technology, Mathematics, or equivalent educational experience
  • 2+ years of infrastructure engineering experience with Microsoft email platforms which includes Exchange 2016/2019 and/or Exchange Online
  • 2+ years of knowledge core Exchange infrastructure technologies such as database availability groups clustering, roles based access controls, email security, directory sites, domain name services, load-balancing, routing configurations, transport rules
  • 2+ years of knowledge enterprise class infrastructure and email server/storage platforms
  • Strong proficiency in engineering email solutions for global highly-regulated financial industry platforms
  • Knowledge of enterprise wide design concepts, test plan development, and implementation processes
  • Knowledge of Microsoft technologies such as Microsoft Office, Outlook, Active Directory, MS SQL and Rights Management
  • Knowledge of the Microsoft 365 Cloud ecosystems, incl. services and technologies such as Azure, Exchange Online Protection, M365 Admin Center, etc.
  • Working networking knowledge, DHCP, TCP/IP, WINS, subnetting, firewalls
  • Ability to create engineering blueprints, detailed designs and author documents and test plans
  • Advanced PowerShell and scripting, with opportunities to publish PowerShell scripts that will be used by service and software engineers
  • Reading and deciphering network, stack, and fiddler traces
  • Experience designing, developing, testing and deploying Enterprise wide email systems
  • Technical breadth and depth in various facets of email platforms and SMTP
  • Self-starter, critical thinker with proven ability to deal with granular requirements yet see things holistically and strategically
  • Effectively contribute to design and development of solutions through the entire product lifecycle
  • Effective at time management so as to deliver quality solutions on time
  • Strong troubleshooting and problem-solving skills
  • Ability to shift and pivot with changing responsibilities
  • Strong interpersonal skills with excellent verbal and written communication, able to communicate effectively to senior leadership
  • Comfortable sharing ideas and concepts in a highly collaborative team
  • Have experience with ITIL foundational and Agile process methodologies
  • English Speaking/Writing
  • Excellent written and verbal skills
  • Strong dedication to quality customer service
  • Excellent analytical and problem solving skills
  • Exceptional organizational and analytical skills with high attention to detail
  • Possess a personal sense of urgency and the ability to handle a fast-paced environment
  • Ability to work with business and technical teams to build requirements and technical artifacts

Desired Skills

  • Experience with enterprise security including SSL, certificates, HSM and authentication mechanisms including domain authentication, OAuth/Modern Authentication, Kerberos
  • Knowledge of Microsoft web technologies including EWS, Microsoft Exchange Server Web Access, ActiveSync
  • Understanding of Financial Regulatory, Legal and Compliance requirements
  • Experience with Enterprise networking technologies, including, multi-regional Email concepts, Multi-Geo in M365
  • Understanding of Graph and other emerging Email APIs

KEY WORDS FOR SEARCHES:

  • Microsoft Exchange
  • Microsoft Exchange Online
  • Email Engineering
  • Microsoft 365
  • Email Services
  • SMTP
  • Kerberos
  • Exchange Web Services
  • ActiveSync

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