Full Time Service Coordinator
4 months ago
Description
Join the Vibrant FAMILY Our team has a lot of fun all while doing GREAT WORK for those who need it
Benefits
8:00 AM – 5:00 PM NO WEEKENDS, NO ON CALL
Health Insurance Options
401K with COMPANY MATCH
PTO
Casual/Fun/Supportive Office Environment
Furry Office Companion named SIMBA :)
Opportunity for Growth with Company
$250 Sign On Bonus (paid at 90 days and 6 months)
Basic Function
Provides daily scheduling and customer service to field staff and clients.
Responsibilities:
Answer incoming calls in a friendly, professional manner
Provide ongoing/additional training as required
Manage staff/client complaints timely and effectively
Assist Hiring Coordinator in addressing hiring needs
Develop/manage/build client and caregiver schedules
Communicate with clients and staff daily regarding services and schedules
Build positive relationships with clients, staff and referral sources
Check in with field staff to ensure success and reduce turnover
Other duties as assigned
Requirements
Have a positive attitude and be a team player
Demonstrated customer service skills and ability to de-escalate situations
Computer/keyboarding skills
Champion our mission of serving the elderly and people with disabilities
Excellent verbal and written communication skills
Ability to provide customer service to all types of people of different age, race, gender, socioeconomic status
Ability to manage multiple projects and deadlines
Thrive in a fast-paced environment
Reliable attendance
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