Concierge Full-time

Job Title: Concierge (Fulltime) 

Hourly Rate:  $26.47

As a Concierge you will be connecting guests to the best their destination hast to offer whether its beaches restaurants or cultural experiences.  You will be an ambassador for exceptional service with a passion to continually exceed expectations and anticipate guest needs to ensure are guests feel valued.

What you will be doing:

• Coordinating all aspects of the guest requests recording and tracking all pertinent communications bookings and details of guest itineraries to the highest level of satisfaction at all times
• Maintaining communication of up to date accurate information between guests staff management and our partners on a daily basis
• Able to share information about the resort and activities island activities restaurants and other information as it pertains to guests
• Developing and maintaining contacts and professional working relationships with counter parts in other Fairmont properties the Maui community and hospitality service providers in our area
• Actively participate in monthly departmental sales promotions
• Maintain atmosphere of aloha spirit by providing engaging personalized timely and efficient service to our discerning guests
• Focus attention on guest needs remaining calm and courteous at all times
• Be knowledgeable of the island our resort resort venue menu and resort offerings in order to be our guests trusted guide
• Contribute to the improvement of the operation by contributing ideas making suggestions and actively participate in departmental communication meetings 

Qualifications :

Your experience and skills include:

• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• 1year experience in a fast paced luxury resort environment preferred
• Requires good communication skills both verbal and written.
• Must be able to read and write to facilitate the communication process.
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority both internally and externally.
• Must possess basic computational ability.
• Must possess computer skills including but not limited to Microsoft Word Excel and email functions.
• Knowledge of computerized Front Office systems with emphasis in MicrosFidelio based programs (Opera) is an asset
• Must be able to multitask and be detailoriented in a fast paced high volume environment.
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.

Remote Work :

No

Employment Type :

Fulltime