Customer Service Representative

16 hours ago


Anaheim, United States ViaPlus by VINCI Highways Full time
ABOUT US

ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.

LOCATION: Anaheim, CA (On-site)

SCHEDULE: We offer both Full-Time & Part-Time schedules. Must be able to work the following hours:

Monday - Friday 8:00am - 6:00pm

MAJOR DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned. The order of the duties listed does not represent the importance and/or percent of time dedicated to each duty.

• Promote positive customer relations with customers and coworkers.

• Answer 100+ routine and non-routine customer calls daily.

• Acquire a working knowledge of our database.

• Communicate with a variety of people across various levels both within the organization.

• Make suggestions on improving/streamlining workflow processes and enhancing profitability.

• Develop a strong team work ethic.

• Consistently meet established productivity, schedule adherence and quality standards.

• Quickly and accurately identify/assess individual needs and take action to satisfy those needs.

• Provide information about products and services.

• Maintains customer records by updating account information.

• Follow communication procedures, guidelines and policies.

• Resolves service problems by clarifying the customer's complaint; determining the cause

of the problem; selecting and explaining the best solution to solve the problem; expediting

correction or adjustment; following up to ensure resolution.

• Provide face-to-face customer service with walk-in customers.

• Must follow all company rules and procedures.

• Ability to deal with customers in a courteous, polite and professional manner at all times.

• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent phone etiquette

• Excellent verbal communication skills

• Excellent attendance and punctuality

• Enjoy providing prompt and timely service to our clients

• Be detail-orientated, and efficient and possess superior written and verbal communication

• Must possess strong interpersonal skills

• Have compassion and empathy for customer situations

• Have excellent customer service skills, and the ability to build and maintain customer relationships

• Be energetic, self-motivated and quick-thinking

• Have the ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment

• Ability to read and comprehend normal instructions, correspondence and memos

• Must be able to organize and write correspondence and memos in a logical/methodical manner

• Ability to present information in one-on-one situations to customers/clients of the organization

• Ability to apply common sense understanding to carry out detailed written or oral instructions

• Ability to deal with problems involving a few concrete variables in standardized situations

• Excellent computer skills required, including knowledge of various Microsoft Office programs

EDUCATION AND/OR EXPERIENCE

• High school diploma or general education degree (GED)

• Customer Service Experience a plus

• Bilingual Spanish a plus

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities in this position.

WORK ENVIRONMENT

The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.Learn More

  • Anaheim, United States Providence Health & Service Full time

    This position serves as a member of the nutrition support team, responding to incoming referrals and informational calls regarding outpatient / home enteral services. This position is responsible for assisting the patient, referral source and any oth Customer Service Representative, Customer Service, Representative, Retail, Healthcare


  • Anaheim, United States Marathon HVAC Service, Inc Full time

    Do you enjoy building relationships with clients? Can you put others at ease in stressful situations? If so, Marathon HVAC Services is on the hunt for a part-time or full-time Plumbing Team Customer Service Representative. We are looking for a dedicated individual to join us in our Anaheim, CA office for training with the ability to work remotely once...


  • Anaheim, United States Marathon HVAC Service, Inc Full time

    Do you enjoy building relationships with clients? Can you put others at ease in stressful situations? If so, Marathon HVAC Services is on the hunt for a part-time or full-time Plumbing Team Customer Service Representative. We are looking for a dedicated individual to join us in our Anaheim, CA office for training with the ability to work remotely once...


  • Anaheim, United States Domino's Franchise Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key...


  • Anaheim, California, United States Ultimate Staffing Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Ultimate Staffing. The ideal candidate will have excellent communication skills, be friendly over the phone, and possess strong math skills.About the Job:This is a full-time position with a Monday through Friday...


  • Anaheim, United States Uline Full time

    Process customer orders and inquiries in a collaborative call center using world-class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expe Customer Service Representative, Customer Service, Bilingual, Representative, Retail


  • Anaheim, California, United States Pilot Company Full time

    At Pilot Company, we're committed to providing our guests with fast, friendly, and clean service. As a Customer Service Representative, you'll play a vital role in ensuring that our stores meet the highest standards of excellence.About UsPilot Company is a leading network of travel centers with over 30,000 team members and more than 750 retail and fueling...


  • Anaheim, United States Wescom Central Credit Union Full time

    Please use Firefox or Chromeinternet browserto complete this applicationCurrent Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening.We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience.Salary Grade:153NSalary...


  • Anaheim, California, United States Xperience XRG Full time

    Xperience XRG is seeking a skilled Customer Service Representative to join their team as a Host. The ideal candidate will be responsible for ensuring a seamless experience for guests upon arrival, including greeting them immediately and informing them that their table is ready.The successful candidate will also be expected to carry drinks from the bar area...


  • Anaheim, United States Merge Opportunities Full time

    Overview Reborn Cabinets has been in business for nearly 40 years and is the leading provider of kitchen and bathroom remodeling services with locations throughout the West Coast. We are looking for a Customer Service Representative to join our award-winning team and assist with our national expansion! ResponsibilitiesReview/Audit projects in...


  • Anaheim, United States VINCI Highways Mobility Solutions Full time

    ABOUT US ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless...


  • Anaheim, United States ViaPlus Full time

    ABOUT US ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless...


  • Anaheim, United States ViaPlus by VINCI Highways Full time

    ABOUT US ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless...


  • Anaheim, United States ProLogistix Full time

    Base Pay: 20.00 per HOURIMMEDIATE CUSTOMER SERVICE TECH OPENING! Don't Miss This Awesome Career Opportunity Customer Service Tech $20 per hour The right company can make a world of ... Continue reading "Customer Service Representative"IMMEDIATE CUSTOMER SERVICE TECH OPENING! Don't Miss This Awesome Career Opportunity Customer Service Tech $20 per hour ...


  • Anaheim, United States Apollo Printing & Graphics Full time

    Customer service representative job duties will consist of:Entering sales orders;Answering phone calls and attending to customer inquiries;Monitoring emails and responding timely to customer requests;Working with vendors and suppliers on ordering materials;Following up with customers on open orders and proof approvals;Working in a team environment and assist...


  • Anaheim, United States Apollo Printing & Graphics Full time

    Job SummaryWe are seeking a skilled and detail-oriented Customer Service Representative to join our team at Apollo Printing & Graphics. As a key member of our front desk staff, you will be responsible for providing exceptional customer service, handling daily operations, and ensuring seamless communication between customers and our production team.Key...


  • Anaheim, United States University Frames, Inc. Full time

    University Frames is dedicated to providing the best diploma frame product in the country! Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative (CSR). University Frames is calling for CSR, who is overall supporting our company via phone, typed-chat, and email. Through problem identification,...


  • Anaheim, United States University Frames Inc Full time

    University Frames is dedicated to providing the best diploma frame product in the country! Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative (CSR). University Frames is calling for CSR, who is overall supporting our company via phone, typed-chat, and email. Through problem identification,...


  • Anaheim, United States LOBEL FINANCIAL Full time

    Join a Thriving Team at Lobel Financial! Ready to take your customer service skills to the next level? Lobel Financial, a leading name in the auto finance industry, invites you to grow with us. Ranked among the top 20 in our field, we pride ourselves on fostering a supportive environment where your dedication and drive can lead to limitless career...


  • Anaheim, United States Luxe Global Solutions Full time

    At Luxe Global Solutions, we are proud to partner with AT&T, a global leader in telecommunications, to deliver cutting-edge sales solutions to businesses of all sizes. We are seeking a driven AT&T Customer Service Representative to join our team and help expand AT&Ts market reach by providing tailored telecommunications solutions to business clients. This...