Member Service Representative
4 weeks ago
Overview
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
- Counsel current and prospective members about Navy Federal‘s products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration
- Perform platform banking functions
- Assist level I team members
- Understand and comply with federal and other regulations relating to financial products and services
- May assist with Branch Office vault opening, closing and balancing procedures
- May serve as a Branch Office and/or ATM vault custodian
- Perform other duties as assigned
Qualifications
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts and services
- May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective organizational, planning and time management skills
- Effective research, analytical, and problem solving skills
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill maintaining composure in a high production and changing environment
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective verbal and written communication skills
Desired Qualifications
- Experience in member/customer service preferably in a call center, retail banking or financial institution
- Experience in working in a credit union environment
Hours: Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)
Location: 21 Eagle Wing Way, Garner, NC 27529
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at .
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. * Best Companies for Latinos to Work for 2024* Computerworld Best Places to Work in IT* Forbes 2024 America‘s Best Large Employers* Forbes 2023 The Best Employers for New Grads* Fortune Best Workplaces for Millennials 2023* Fortune Best Workplaces for Women 2023* Fortune 100 Best Companies to Work For 2024* Military Times 2023 Best for Vets Employers* Newsweek Most Loved Workplaces * Ripplematch Campus Forward Award - Excellence in Early Career Hiring* Yello and WayUp Top 100 Internship ProgramsFrom Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityHybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team‘s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.-
Member Services Representative
2 weeks ago
Garner, United States Planet Fitness Inc. Full timeGrow with us! We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a...
-
Customer Service Representative
4 days ago
Garner, North Carolina, United States Wingstop Full timeJob Overview:As a Guest Service Team Member at Wingstop, you will deliver exceptional customer service by acting as the face and voice of our brand. This role involves greeting guests, taking orders, and providing positive experiences.Key Responsibilities:Act as the representative of Wingstop to all guestsProvide authentic, positive, and genuine...
-
Member Services Representative
2 weeks ago
Garner, United States Excel Fitness Full timePosition:Weekend Overnight SupervisorReports to: General Manager (GM)/ Assistant Manager (AM)Department: OperationsPurpose: Supervise and manage club operations overnight in a designated location, ensuring club is operating in compliance with Excel and Planet Fitness policies, practices and objectives.Grow with us!In one to two years, you could be earning...
-
Member Services Representative
12 hours ago
Garner, United States Excel Fitness Full timePosition:Weekend Overnight SupervisorReports to: General Manager (GM)/ Assistant Manager (AM)Department: OperationsPurpose: Supervise and manage club operations overnight in a designated location, ensuring club is operating in compliance with Excel and Planet Fitness policies, practices and objectives.Grow with us!In one to two years, you could be earning...
-
Member Services Representative
6 months ago
Garner, United States Excel Fitness Full timePosition:Weekend Overnight Supervisor Reports to: General Manager (GM)/ Assistant Manager (AM) Department: Operations Purpose: Supervise and manage club operations overnight in a designated location, ensuring club is operating in compliance with Excel and Planet Fitness policies, practices and objectives. Grow with us! In one to two years, you could be...
-
Member Service Representative
4 weeks ago
Garner, United States Navy Federal Credit Union Full timeOverview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....
-
Customer Service Representative
4 weeks ago
Garner, United States U-Haul Full timeLocation: 1702 Mechanical Blvd, Garner, North Carolina 27529 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Guest Service Representative
2 months ago
Garner, United States Nothing Bundt Cakes Full timeBenefits: Bonus based on performance Competitive salary Employee discounts Flexible schedule Opportunity for advancement Paid time off Training & development At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting...
-
Guest Service Team Member
2 months ago
Garner, United States Wingstop Full timeWingstop - 51 Cabela Dr - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...
-
Garner, North Carolina, United States Direct Demo Full timeAbout the RoleDirect Demo is seeking highly motivated and sales-focused individuals to join our team as Nutritional Supplement Sales Representatives. As a representative, you will have the opportunity to work with top brands in the industry and promote their products to customers at Costco locations.Compensation PackageWe offer an attractive compensation...
-
Business Development Representative Seasonal
1 week ago
Garner, North Carolina, United States Planet Fitness, Inc. Full timeWe are seeking a Business Development Representative Seasonal to join our team at Planet Fitness, Inc. About the Role:This is a seasonal position responsible for assisting customers with their fitness needs, promoting membership sales, and providing excellent customer service.The estimated salary for this role is $18-$22 per hour, depending on location and...
-
Customer Service Ambassador
1 week ago
Garner, North Carolina, United States Planet Fitness Inc. Full timeAbout UsAt Planet Fitness, Inc., we are dedicated to providing an exceptional fitness experience for our members. As a rapidly growing franchisor and operator of fitness centers in the United States, Canada, and abroad, we prioritize creating a Judgement Free Zone where everyone feels welcome and motivated to achieve their wellness goals.The RoleWe are...
-
Retail Sales Representative
1 week ago
Garner, North Carolina, United States Food Lion Full timeAbout Food Lion:Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. We are committed to providing exceptional customer service, quality products, and a safe and healthy...
-
Team Member
2 months ago
Garner, United States EDXP RALEIGH LLC Full timeJob DescriptionJob DescriptionJoin Our Team as a Team Member at EDGE Express Car Wash!Are you a dynamic, people-focused leader with a passion for customer service management? Do you thrive in fast-paced environments and envision making a significant impact on a growing business? EDGE Express Car Wash invites you to seize the opportunity to shape our future...
-
Center Store Sales Representative
6 days ago
Garner, North Carolina, United States Food Lion Full timeJob DescriptionWe are seeking a motivated and detail-oriented Center Store Sales Representative to join our team at Food Lion. As a Center Store Sales Representative, you will be responsible for maintaining high levels of sales and quality in our grocery department.About Food LionFood Lion is a leading grocery retailer with a commitment to providing...
-
Customer Service Representative
4 days ago
Garner, North Carolina, United States Walmart Full time**About Walmart**We are seeking a highly motivated and customer-focused Sales Associate to join our General Merchandise team. As a Sales Associate at Walmart, you will be responsible for:• Reviewing customer orders and locating merchandise on the sales floor• Ensuring customer orders are filled accurately• Smiling, greeting, and thanking customers with...
-
Customer Relations Representative
15 hours ago
Garner, United States Meg Hunter - State Farm Agent Full timePosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...
-
Medical Representative
3 weeks ago
Garner, United States Pride Health Full timePride Health is hiring for a Medical Representative to support our client’s medical facility based in Garner, NC. This is a 4-month opportunity and a great way to start working with a top-tier healthcare organization!Responsibilities:Provide first aid support and make referrals to outside medical providers as necessary.Minimize the AA risk of injury...
-
Club Customer Service Outfitter
2 weeks ago
Garner, United States Bass Pro, LLC Full timePOSITION SUMMARY:The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer...
-
Customer Experience Leader
1 week ago
Garner, North Carolina, United States Planet Fitness Inc. Full timeAbout UsExcel Fitness, a Planet Fitness franchise group based out of Austin, TX, is a dynamic organization with 130+ clubs and growing. Since 2016, we have expanded from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas.Job Title: Member Services Representative Shift LeadJob SummaryWe...