Director, Revenue Operations

Join Our Award-Winning TeamNow is your chance to join an organization that drives change. We're a company that's consistently on top employer lists. We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Hybrid schedule, allowing you flexibility to work from home/remote several days per week.Strategic Revenue Operations LeaderWe are seeking a strategic and results-oriented individual to lead the design, execution, and optimization of revenue operations across one to two business units and their diverse product portfolios at Deluxe. Reporting to the VP, Revenue Operations, this leader will play a pivotal role in enabling scalable growth as a trusted partner to BU heads, balancing big-picture strategy with operational rigor to deliver predictable, sustainable revenue growth. The Director will provide data-backed performance insights, drive operational excellence, and align cross functional teams for performance improvement in the pursuit of sales, revenue, and profitability targets. The ideal candidate is a data-driven, cross-functional collaborator and change agent who thrives in dynamic, ambiguous environments, with the revenue operations experience and passion to bring new solutions to common revenue forecasting and realization challenges. This role will be a people leader with direct oversight of a small number of analysts, process engineers, and/or program managers for whom team building, development, and performance management will be important. Success in the role will also mean delivery of results through people without a direct reporting relationship, requiring collaboration with and influence of a large group of stakeholders across the enterprise.Key ResponsibilitiesRevenue Planning & Quota Setting: Partner with BU Leadership and Finance to develop annual revenue plans and quota models based on an understanding of the complex algorithms that translate sales motions into revenue on an expected schedule. Ensure equitable and strategic quota distribution aligned with market opportunity, coverage, and revenue goals.GTM Strategy Enablement: Support GTM strategy execution through territory planning, coverage modeling, account planning, and ICP/TAM analysis. Analyze team capacity and workload distribution to ensure optimal coverage and productivity for new GTM strategies.Revenue Forecasting Support: Own accuracy of inputs to revenue forecasting processes by governing data hygiene and alignment across all stages of the revenue cycle within prospecting, CRM, contract management, and order fulfillment systems. Collaborate with Sales, Marketing, Fulfillment/Operations, and Finance to ensure forecast accuracy and identify risks and opportunities against revenue targets.Revenue Process Design & Optimization: In partnership with Sales Enablement teams, influence improvements to sales processes that will enhance revenue funnel performance based on data analysis and insights. Leverage the sales tech stack to design scalable processes, workflows and automation that enable consistent execution across diverse products and markets. Drive continuous improvement in operational KPIs tied to revenue generating process performance (cycle times, efficiency, cost, etc.) using methodologies such as Six Sigma / Lean where relevant.Revenue Performance Management: Measure and influence all drivers of revenue growth to dramatically increase the business's ability to hit revenue performance goals across client acquisition, expansion, and renewal processes. Design and implement reporting and leadership reviews to identify risks and performance improvements needed. Lead change initiatives to realize improvements.Seller Performance Management: Define and track KPIs for individual and team performance and partner with HR to ensure appropriate rigor in performance management processes. Partner with Sales Enablement to identify and address performance gaps and coaching/training opportunities.Sales Compensation Design Support: Bring industry best practices and collaborate with Finance and HR to design incentive plans that drive desired behaviors, achieve revenue targets, and adhere to budget constraints. Ensure compensation plans are data-backed, fair, and feasible.Leadership & Talent Development: Lead, mentor, and develop a high-performing team. Foster a culture of accountability, collaboration, and innovation across operations and sales partners.Basic QualificationsBachelor's Degree and 8 years or + Master's Degree and 6 years related experienceMust be 18 years of age or olderPreferred Qualifications5 years of management experienceDeep understanding of standard business practices related to Sales Operations processes and systems (sales cycle, CRM, reporting, forecasting, territory management, compensation planning, and sales quotas)Proficiency with Salesforce, Microsoft Excel, and Microsoft PowerPointAbility to thrive in an ambiguous environment with a high degree of autonomyAbility to build productive and positive relationships across the organization at all levelsExcellent communication and presentation skills, particularly with executive-level partners8+ years in Revenue Operations, Sales Operations, or related GTM roles in a recurring revenue B2B tech business. Prior consulting experience in these areas is a plus.5+ years process engineering and performance optimization experience required. Six Sigma certification preferred.Deep industry expertise in commercial financial services and technology related to treasury management, accounting, payments, and merchant services functions.Proven leadership experience managing teams directly and indirectly through cross-functional initiatives.Strong analytical skills with expertise in financial forecasting, modeling, and performance metrics.Proficiency in the application of sales and CRM technology like Salesforce, Gong, Clari, Gainsight, and BI tools to common sales process challenges. Experience in evaluating and implementing AI solutions is a plus.BenefitsIn line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:Healthcare (Medical, Dental, Vision)Paid Time Off, Volunteer Time Off, and HolidaysEmployer-Matched Retirement PlanEmployee Stock Purchase PlanShort-Term and Long-Term DisabilityInfertility Treatment, Adoption and Surrogacy AssistanceTuition ReimbursementThese benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.