IT Customer Support Assistant Summer Intern

Some Typical Duties & Responsibilities Include: The hourly base rate of pay for this internship starts at $18.00, and may increase based on major and class standing. This internship will focus on IT customer service communications processes, including • Developing customer guidance on how to use IT services effectively • Interacting with IT customers to train them on IT products and/ or resolving customer desktop issues with Windows 10 / 11 • Analyzing and resolving end user computer problems • Assisting with mobile device staging and configuration • Assisting with end of life processing for mobile devices • Assisting with computer account administration • Analyzing and resolving end user computer problems Required Qualifications Must have a cumulative GPA of at least 2.5. Must be a full-time student at an accredited four-year college or university, or within one year after finishing a degree program. Must have completed freshman year of college. Must successfully complete Savannah River Site General Employee Training and substance abuse processing. We'd Also Like to See • Strong communication skills. • Experience with Microsoft Word, Excel, and PowerPoint. • Possess good interpersonal skills • Have a customer service focus. Possess ability to troubleshoot computing and iDevice errors Note: SRNS is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status. SRNS utilizes the Disabled Veteran Enhancement Opportunities program which is aimed at improving employment opportunities for disabled veterans at the Savannah River Site (SRS). SRNS is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, you may contact us by phone at 803-952-8207, or by e-mail at hrrecruiting@srs.gov. Security Clearance Information SRNS is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, criminal records, and employment history, and education verifications. Positions with SRNS may require applicants to obtain and maintain a DOE L or Q-level security clearance, which requires U.S. citizenship. Factors such as pre-employment background review results, dual citizenship status, and unpaid and/or unfiled taxes may impact your ability to obtain a security clearance. This list of factors is not exhaustive; pre-employment information and security clearance requests are reviewed on a case-by-case basis. Who We Are As the Savannah River Site's management and operations contractor since 2008, Savannah River Nuclear Solutions (SRNS) makes the world safer. With safety and security in the forefront, SRNS develops innovative approaches to deliver on our environmental commitments and nuclear materials challenges; supplies products and services necessary to maintain the nation's nuclear deterrent; secures nuclear materials to prevent unwanted proliferation; and transforms nuclear materials into assets and stable wasteforms. The SRNS workforce is highly capable, engaged, and adaptable to meet existing and expanding missions. SRNS employees apply superior expertise and innovative solutions to complex and challenging national and global issues. We have the knowledge to address a range of national and international nuclear issues. We make the world safer - and you can, too.