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Windows Production Support Analyst

4 months ago

Oaks, United States Coforge Full time

Role: Windows Production Support Analyst

Location: Oaks, PA

Experience Required: 5+ years

Key Skills: L1 Production support, monitoring, Citrix.

Mode of Hire: Full Time



We at Coforge are seeking Windows Production support Analyst with following skillset :-

  • Minimum of 3 years prior work experience working with an application development organization; must demonstrate experience supporting systems and projects from inception through implementation
  • BA/BS degree in Computer Information Systems, Information Technology or a related field
  • Participate in Incident ‘Queue Watch’ monitoring and escalation
  • Provide Level-1 Production Support responsibilities, including but not limited to: Queue monitoring, incident triage, and service level reporting.
  • Become proficient with core applications and/or database systems
  • Provide oral and written technical problem root cause analysis, resolution and application support
  • Participate on cross-functional teams to support business strategies as they change
  • Participate in Change Management support and ensure ITIL standards are being met.
  • Participate in Problem Management process and ensure ITIL standards are being met
  • Assist in identifying process gaps and suggest improvements
  • Working with vendor resources and coordinate releases in a fast paced environment
  • Hands on experience and knowledge of recent versions of Microsoft Windows Server / Desktop environments and related components
  • Experience/Knowledge with Web Servers, Citrix solutions, Windows RDP
  • On-call duty (rotation), flexible working all hours including weekends
  • Excellent oral and written communication skills are a critical requirement
  • Self-motivated with an ability to work well within multiple teams
  • Goal oriented with an ability to complete tasks on time and within budget
  • Ability to manage time and prioritize work depending on changing factors of projects and daily tasks