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Production/Application Support Analyst
4 months ago
Why work at OpTech?
OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today
Hybrid onsite responsibilities - 2 days a week onsite in Auburn Hills, MI required.
The Product/Support Analyst role will support the full lifecycle of our client's products from inception to the complete implementation of the product through various distribution channels. This role will focus on product requirements, customer experience design, deployment planning and product strategies working closely with stakeholders in Technology and the lines of business. This role will also have significant objectives of initiatives. Facilitate gathering of business and process requirements. Develop and document technical design requirements. Analyze documentation to maintain consistency of content and approach. Complete assigned tasks in accordance with published policies and standards. Work closely with others to solve problems of minimal to medium complexity. Strategic thinking. Maintain awareness and Technology strategies and participate in related training opportunities. Looking for improvement opportunities. Verified defined support for identified budget, scope and timeline requirements. Collaboration with business partners and technology representatives to gain understanding and identify requirements. Ensure initiative stakeholders are aware of the status of assigned deliverables. Ensuring product delivery management is aware of the status of assigned deliverables. Provide timely feedback to the Resource Manager on the effort remaining on assigned tasks, to maintain appropriate forecasting.
Responsibilities:
- Incident resolution on applications.
- User communication
- Triage of system issues and support procedure documentation. This includes:
- Collaboration with technology partners and business SME’s on system issue resolution.
- Application Support 80%.
- Clearly and accurately communicates resolution to requester.
- Documenting corrections are made in incident management system.
- Updating system documentation with new findings.
- Analysis of system defects 10%.
- Reviewing and attempting to recreate new issues in testing environments.
- Documenting new issues with steps to recreate examples where possible, to assist root causes analysis
OpTech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
