Global Head of Anti-Fraud

Global Head Of Anti-FraudThe Global Head of Anti-Fraud at Manulife is responsible for overseeing and challenging the global fraud risk management strategy. This role involves guiding fraud prevention, operations, and investigations to ensure alignment with corporate objectives and regulatory standards, particularly in the insurance and asset management sectors. The Global Head of Anti-Fraud is responsible for leading and enhancing Manulife's global fraud risk management program. This senior leadership role involves providing strategic oversight and ensuring regulatory compliance across all fraud risk initiatives. The position requires advising the parent company and subsidiaries globally on fraud prevention and detection strategies, with a focus on the oversight and development of fraud detection technology, systems, and processes. The role is pivotal in developing and implementing comprehensive fraud monitoring programs and involves significant collaboration with cross-functional leaders in technology, information security, compliance, legal, investigative services, audit, and business units worldwide.Position Responsibilities:Strategic Leadership: In partnership with 1LOD colleagues, oversee the development and implementation of a global fraud risk management strategy, collaborating with global business unit leaders and supporting regional teams.Fraud Technology and Scheme Expertise: Utilize comprehensive knowledge of fraud detection and prevention technologies to enhance the organization's capabilities. Ensure the maturity and effectiveness of fraud detection schemes across insurance and asset management.Business Integration: Provide oversight and challenge to ensure the Fraud Risk Management framework is embedded across all business segments, fostering a proactive fraud risk culture. Support regional and local compliance teams in deploying and overseeing effective fraud management strategies as needed.Operational Excellence and Crisis Management: Provide oversight and challenge to ensure the standardization, automation, and process improvements across all markets to strengthen the fraud risk management infrastructure. Develop Management Information (MI) systems for (up to) Board-level reporting, ensuring clear insights into fraud risk status and trends. Provide oversight and challenge to ensure Manulife has appropriate crisis management protocols for significant fraud incidents, ensuring swift and effective responses.Global Perspective: Adapt fraud risk policy and standards and guidance to accommodate local regulations and business practices while maintaining a cohesive global strategy. Consider Manulife's global footprint and cultural nuances to tailor fraud risk management programs effectively.Regulatory Engagement: Cultivate relationships with global regulators, industry forums, and peer institutions to influence the broader fraud risk landscape. Ensure compliance with international and local regulatory frameworks, maintaining updated documentation for all fraud risk policies and standards.People and Talent Management: Identify, engage, and develop high-quality fraud risk management professionals globally. Set objectives for team members, offering feedback and rewards aligned with performance and organizational goals.Risk Management and Governance: Ensure comprehensive fraud risk identification, prevention, and detection across all business units. Recommend process changes to reduce risk exposure.Required Qualifications:Education: Bachelor's degree or equivalent experience is requiredExtensive Experience: 15+ years of experience in fraud risk management, AML/ATF, compliance, or risk management, preferably in government, regulatory, legal, or financial sectors.Strategic Implementation: Proven track record in designing, developing, and implementing large-scale, standardized, and global fraud risk management systems and processes.Leadership Excellence: Demonstrated leadership capabilities with experience in setting strategic direction in complex operating environments and leading high-performing teams.Global Financial Acumen: Experience with a large financial institution operating globally is advantageous.Communication Proficiency: Superior written and oral communication skills, with the ability to articulate complex fraud and regulatory concepts in business terms.Regulatory Expertise: Strong experience in regulatory engagement and reporting.Organizational Skills: Excellent organizational skills with the ability to prioritize and manage multiple tasks effectively.Attention to Detail: Strong attention to detail in managing complex regulatory and fraud risk issues.Dynamic Adaptability: Able to work effectively in a dynamic, fast-paced environment.Integrity and Credibility: Capable of leading with integrity and credibility, driving compliance programs throughout a complex, multinational organization.Collaborative Approach: A team-oriented approach to managing relationships and collaborating across business units and functional departments, with an energetic and service-oriented style.Regulatory and Law Enforcement Interface: Strong skills in interfacing and collaborating with regulators and law enforcement agencies.Hands-on and Results-Oriented: Proactive, results-oriented individual with the ability to balance multiple priorities and projects.Key Leadership Behaviours:Role model of ethics and integrity; building a culture of respectInspires and motivates othersProvides fearless adviceResults-driven; highly focused on accountabilityAbility to manage multiple stakeholders; including indirect reports spread across the globeDemonstrates a commitment to delivering excellent service balanced with appropriate risk managementBrings a strategic perspective and collaborative working styleWhen you join our team:We'll empower you to learn and grow the career you want.We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we'll support you in shaping the future you want to see.Manulife Financial Corporation is an important international provider of financial services that helps people make decisions in a more easy and better way. For more information about us, visit www.manulife.com.Manulife is an employer that offers equal opportunities. In Manulife/John Hancock, we value our diversity. We strive to attract, train, and retain a workforce as diverse as the clients we serve, and to foster an inclusive work environment where the strengths of cultures and people are leveraged. We are committed to equity in hiring, retention, advancement, and compensation, and we manage all our practices and programs without discrimination based on race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other aspect protected by current law. Our priority is to remove barriers to ensure equal access to employment. A Human Resources representative will work with applicants who require a reasonable accommodation during the application process. All information shared during the application process for reasonable accommodation will be stored and used in accordance with the relevant Manulife/John Hancock laws and policies. To request a reasonable accommodation in the application process, please send us a message at recruitment@manulife.com.Referenced Salary Location: Toronto, OntarioWork Modalities: HybridSalary range is expected to be between $126,600.00 CAD - $235,300.00 CAD. If you are applying for this position outside of the primary location, please contact recruitment@manulife.com to learn about the salary range for your location. The actual salary will vary based on local market conditions, geography, and relevant job-related knowledge, skills, qualifications, experience, and education/training. Employees are also eligible to participate in incentive programs and receive compensation of incentive linked to commercial and individual performance. Manulife offers eligible employees a wide range of customizable benefits, including health, dental, mental health, vision, short- and long-term disability coverage, life and accidental death and dismemberment insurance, adoption/surrogacy, and wellness, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pensions and a global stock ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal days, and sick days, and we offer the full range of statutory leave.