Customer Service

3 days ago


Sparta Township, United States Techflex, Inc. Full time
Are you a positive, can-do individual who thrives on helping others and enjoys being part of a supportive team? If you are enthusiastic about providing exceptional customer service and are eager to learn and grow, we want to hear from you

About the Role: As a Customer Service Representative, you will be the friendly voice on the phone assisting both new and returning customers. Your role is crucial in ensuring that our customers have a positive experience with our company. You will be answering calls, addressing inquiries, and providing solutions with patience and a smile.

Key Responsibilities:
  • Answer incoming phone calls and assist customers with their inquiries.
  • Communicate via email to address customer needs and follow up as required.
  • Understand customer issues and find effective solutions to help them.
  • Work collaboratively with team members to ensure a seamless customer experience.

Skills and Qualifications:
  • Excellent Communication: Ability to speak clearly and professionally on the phone, with a friendly and patient demeanor.
  • Basic Math Skills: Perform simple calculations as needed.
  • Computer Proficiency: Comfortable using email and other basic computer functions.
  • Team Player: Willingness to work in a collaborative environment and handle interruptions gracefully.

Physical Requirements:
  • Desk-based role involving extended periods of sitting and using a computer.
  • Regular use of a telephone and occasional use of a copy machine.

Experience:
  • Minimum of 1 year of work experience, preferably in a customer service type of role.

What We Offer:
  • A supportive and positive work environment where your contributions are valued.
  • Opportunities for personal and professional growth.
  • Recognition and rewards for a job well done.

If you are someone who enjoys helping people, has a positive attitude, and is ready to take on new challenges, apply now to join our teamLearn More

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